Service Manager: Lead & Elevate Service Team

Employment Solutions - Sault College; Sault Ste. Marie; On-site; CAD 25,000 - 34,000; Full time

Job summary

Service Rentals & Sales is seeking a Service Manager to oversee the daily operations of its service department, lead staff, coordinate workflow, and ensure work is completed safely, efficiently and to a high standard. The successful candidate will have strong parts knowledge and leadership ability, with a commitment to excellent customer service.

The ideal candidate will bring 3–5 years of service management or supervisory experience, strong leadership and interpersonal skills, and proficiency

Qualifications

• 3–5 years of service management or supervisory experience.
• Strong leadership and team-management skills.
• Excellent communication and interpersonal skills.
• Strong customer-service and conflict-resolution abilities.
• Good organizational and time-management skills.
• Ability to plan, prioritize and make sound decisions in a busy environment.
• Comfortable using Microsoft Office and service-management software.
• Ability to review performance information and prepare accurate reports.
• Dependable, professional and able to work effectively as part of a team.

Responsibilities

• Oversee the daily operations of the service department.
• Supervise, coach, train and support service staff.
• Schedule and assign work to ensure jobs are completed efficiently and on time.
• Monitor workflow, service quality, productivity and completion times.
• Provide excellent customer service and address concerns professionally.
• Maintain accurate service records, reports and documentation.
• Assist with managing parts inventory, expenses and departmental budgets.
• Ensure company policies, safety requirements and quality standards are followed.
• Work closely with the sales and operations departments.
• Review performance information and prepare reports as required.
• Identify opportunities to improve efficiency, customer satisfaction and profitability.

Skills

Parts knowledge

Leadership

Team management

Communication

Customer service

Organizational skills

Time management

Decision making

MS Office

Service-management software

Tools

MS Office

Service-management software

Job description

Service Rentals & Sales is seeking a Service Manager to oversee the daily operations of its service department, lead staff, coordinate workflow, and ensure work is completed safely, efficiently and to a high standard. The successful candidate will have strong parts knowledge and leadership ability, with a commitment to excellent customer service.

The ideal candidate will bring 3–5 years of service management or supervisory experience, strong leadership and interpersonal skills, and proficiency