Service Coordinator, Inpatient - Brain Program

University Health Network; Toronto; On-site; CAD 91,000 - 114,000; Full time

Benefits offered by this job

HOOPP pension plan

Transit access

Flexible work environment

Development opportunities

Corporate discounts

Job summary

The University Health Network (UHN) seeks a Service Coordinator for the Inpatient Stroke Services at University Centre, Toronto Rehab. This program‑level leadership role guides patient flow, admission and discharge planning, and provides clinical leadership to staff within a multidisciplinary team.

You will mentor staff, coordinate capacity, and engage with physicians and external partners to ensure safe, timely patient care.

Qualifications

• At minimum, completion of a Master’s degree in Health-related discipline or recognized equivalent required.
• Current valid Certificate of Practice from relevant Health related College (i.e., OT, PT, RN, SLP, SW, RT, RD etc.), required.
• At minimum, over 4 years up to and including 6 years practical and related experience and/or 2 years on-the-job training required.
• Knowledge and experience in admission and discharge planning and case management required.
• Knowledge and experience using utilization management principles and length of stay management strategies required.
• Demonstrated leadership abilities and experience required.
• Experience in project management preferred.
• Experience in program development and implementation preferred.
• Experience working with interdisciplinary teams is required.
• Specialized experience with the rehabilitation stroke population the role is required.
• Excellent decision making, organizational and time management skills required.
• Knowledge of standards of practice and applicable healthcare legislation required.
• Current Basic Life Support (C Level) Heart Saver plus (Canada) required.

Responsibilities

• Leads and/or participates in developing and implementing organizational initiatives regarding quality improvements and program development.
• Plans, organizes, directs, coordinates, and evaluates activities related to patient admission and discharge
• Ensures efficient and effective unit/program operation by providing mentorship and promoting a supportive learning environment for health professions, physicians, nurses, support and administrative staff
• Acts as a clinical resource for the acute and/or community inter-professional teams by providing information based on clinical knowledge and theory/practice related to clients with complex health care needs
• Establishes and maintains a systematic review and assessment of department capacity.
• Service Coordinators consult with and engage appropriate staff members, physicians and others and they independently make decisions for the patient’s admissions/discharges and team allocation
• Service Coordinators develop and maintain fundamental strong relationships with patients/families, external partners and other stakeholders by consulting, problem solving cases and providing ongoing education
• When a Program Manager is unavailable, the Service Coordinator of a program may act as Manager’s delegate on clinical and practice issues of the program

Skills

Leadership

Admission/discharge planning

Case management

Utilization management

Project management

Program development

Interdisciplinary teamwork

Stroke rehabilitation experience

Decision making

Organization & time management

Standards of practice knowledge

Healthcare legislation knowledge

Education

Master’s degree in health-related discipline

Certificate of Practice from Health-related College

Job description

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada’s top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada’s top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. www.uhn.ca

Job Description

Union

Non-Union

Number of Vacancies

1

New or Replacement role

Replacement

Site

University Centre, Toronto Rehab

Department

Inpatient Services, Brain and Spinal Cord Rehab Program, Stroke Service

Reports to

Manager, Inpatient Stroke Services

Hours

37.5 hour per week

Status

Temporary Full-Time, up to October 29, 2027

Salary

$46.85 to $58.56 per hour

Closing date

September 24, 2026

Position Summary

The Service Coordinator is a program specific leadership role supporting the Inpatient Stroke in various aspects of the unit/program function. In accordance with established standards, professional requirements and as an integral member of the multidisciplinary health care team(s) the SERVICE COORDINATOR is responsible for the overall patient flow of the program inclusive of planning, organizing, directing, coordinating and evaluating activities related to patient admission and discharge. In addition, this role provides administrative and clinical leadership to all staff in a supportive, empowering manner while facilitating the effective and efficient admission and discharge of patients.

Duties

• Leads and/or participates in developing and implementing organizational initiatives regarding quality improvements and program development
• Plans, organizes, directs, coordinates, and evaluates activities related to patient admission and discharge
• Ensures efficient and effective unit/program operation by providing mentorship and promoting a supportive learning environment for health professions, physicians, nurses, support and administrative staff
• Acts as a clinical resource for the acute and/or community inter-professional teams by providing information based on clinical knowledge and theory/practice related to clients with complex health care needs
• Establishes and maintains a systematic review and assessment of department capacity.
• Service Coordinators consult with and engage appropriate staff members, physicians and others and they independently make decisions for the patient’s admissions/discharges and team allocation
• Service Coordinators develop and maintain fundamental strong relationships with patients/families, external partners and other stakeholders by consulting, problem solving cases and providing ongoing education
• When a Program Manager is unavailable, the Service Coordinator of a program may act as Manager’s delegate on clinical and practice issues of the program

Qualifications

Education

• At minimum, completion of a Master’s degree in Health-related discipline or recognized equivalent required
• Current valid Certificate of Practice from relevant Health related College (i.e., OT, PT, RN, SLP, SW, RT, RD etc.), required

Experience

• At minimum, over 4 years up to and including 6 years practical and related experience and/or 2 years on-the-job training required
• Knowledge and experience in admission and discharge planning and case management required
• Knowledge and experience using utilization management principles and length of stay management strategies required
• Demonstrated leadership abilities and experience required
• Experience in project management preferred
• Experience in program development and implementation preferred
• Experience working with interdisciplinary teams is required
• Specialized experience with the rehabilitation stroke population the role is required
• Excellent decision making, organizational and time management skills required
• Knowledge of standards of practice and applicable healthcare legislation required
• Current Basic Life Support (C Level) Heart Saver plus (Canada) required

Professional Affiliations/Memberships

• Membership in relevant Ontario College of Health-related discipline required
• Membership in relevant professional agencies and associations preferred

Additional Information

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Why Join UHN

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)