Client Care Attendant - Transitional Care Program

University Health Network; Toronto; On-site; CAD 83,330,000 - 84,780,000; Full time

Benefits offered by this job

HOOPP pension

Transit access

Flexible work environment

Development opportunities

Corporate discounts

Job summary

University Health Network (UHN) is seeking a Certified Care Attendant (CCA) for the Reactivation Care Centre. The role involves assisting with daily patient routines under RN supervision, ensuring comfort and safety while supporting reactivation goals.

Responsibilities include following care plans, assisting with transfers, and documenting patient status. The position offers 37.5 hours per week with rotating day/night shifts and a wage range of $31.02–$31.56 per hour, in a supportive hospital

Qualifications

• High school diploma or equivalent is required.
• Current PSW certification and HSCPOA registration are required.
• Minimum one year of full-time equivalent experience preferred.
• Strong communication and teamwork abilities with patients and team.

Responsibilities

• Follow care plans and assist with meals, transfers, ambulation, hygiene and grooming.
• Report patient condition changes promptly to the Registered Nurse.
• Assist with psychosocial needs and respond to call bells and phones.
• Document care and patient changes in appropriate records per policy.

Skills

Verbal communication

Written communication

Teamwork

Interprofessional collaboration

Education

High school diploma

PSW Certification

HSCPOA registration

BCLS certificate (preferred)

Tools

Microsoft Word

Outlook Express

Internet usage

Job description

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: SEIU Service

Number of vacancies: 1

New or Replacement Role: Replacement

Site: UHN Reactivation Care Centre 82 Buttonwood Ave, York, ON M6M 2J5

Department: Transitional Care Program

Reports to: Manager, Program Services

Hours: 37.5 hours per week

Wage Range: $31.02 - $31.56 per hour. (Start rate non-negotiable and in accordance with the collective agreement requirements)

Shifts: 0715-1915, 1915-0715 - Rotating Days/Nights/Weekends/Holidays

Status: Permanent Full-Time

Closing Date: September 23, 2026

Position Summary

As an integral member of the healthcare team, the Certified Care Attendant (CCA) fulfills assigned responsibilities related to patients' daily routines and fundamental care requirements. Working within the framework of hospital guidelines, protocols, and the unit's care delivery approach, the CCA executes tasks under the supervision of the Registered Nurse, ensuring patients' well-being and comfort.

UHN's Reactivation Care Centre (RCC) provides a supportive space, for specialized care, focused on reactivation, for patients who no longer need acute care and are focused on the goal of safely returning to the community – whether that be home, long-term-care, or an alternative home setting.

As part of the Ministry of Health and Ontario Health's commitment to alleviating hospital pressures across the Greater Toronto Area, the RCC, which UHN operates in partnership with Sinai Health and Trillium Health Partners, connects patients with the right care, in the right place, at the right time.

Enhancing The Patient Experience

UHN's RCC is nestled in a residential neighbourhood, where quiet surroundings and green space extend our calm and healing environment. While therapeutic programming keeps patients focused on achieving their individual reactivation goals – whether it's building strength and endurance, managing medication, or maintaining mobility, as they plan for a safe transition – our recreational schedule builds community, encourages socialization and connects patients to activities that are meaningful in their everyday lives.

Providing Exceptional Care

Our dedicated and diverse team of health care providers work together to support patients in realizing their reactivation goals. Together, they are committed to putting the needs of patients first, and offering an environment where patients feel safe, motivated, and prepared, as they plan for the next step in their care journey.

Duties

• Follows KARDEX for patient care needs, including communication, meal assistance, transferring, ambulation, toileting, hygiene, and grooming.
• Executes individualized care plans, addressing instructions such as diet restrictions, safe transferring, pressure ulcer prevention, restraint use, fall prevention, and assisted communication.
• Reports patient condition changes to the Registered Nurse promptly and objectively, including skin integrity, mental status, sleep patterns, nutritional factors, weight, bowel functions, and behaviors.
• Assists with psychosocial patient needs, responds to call bells, answers phones, supports healthcare team, provides coverage during breaks, attends meetings, and contributes to a safe environment.
• Documents care and changes in patient condition following hospital policy, using Core Care Summary and Progress Notes.
• Operates equipment like lifts and wheelchairs, ensuring functionality and notifying staff of concerns.
• Maintains a safe environment by adhering to safety standards, identifying and preventing safety issues, attending safety meetings, and using personal protective equipment.
• Exhibits the Center's core values and contributes to patients' well-being

Qualifications

• High school diploma (Grade 12) or equivalent education.
• Current registration with the Health and Supportive Care Providers Oversight Authority (HSCPOA)
• Personal Support Worker Certification obtained from either an Ontario College of Applied Arts and Technology program or an Accredited PSW Educational Program.
• Experience preferably at least one year of full-time equivalent work experience within the past three years.
• Excellent verbal and written communication skills with a courteous approach towards the public.
• Proficiency in working collaboratively as a team member within an interprofessional environment.
• Capability to follow directions while also being able to work independently.
• Fundamental computer skills in Microsoft Office (e.g., Word), Internet usage, and Outlook Express.
• Demonstrated satisfactory work performance in the current or previous roles.
• Basic Cardiac Life Support (BCLS) certificate preferred.
• Strong attendance and punctuality record.

Additional Information

Why join UHN?

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.