Service Coordinator

Lever, Inc.; Whitby; On-site; CAD 33,000 - 39,000; Full time

Benefits offered by this job

Group Health Insurance

Vision & Dental

RRSP Plan with 4% company match

Generous PTO

Bonus Program

Tuition Reimbursement

Career growth opportunities

On-call pay $80/night

Job summary

Lever, Inc. in Whitby, ON, is seeking a Service Coordinator to manage client and caregiver schedules with a strong focus on compliance and client satisfaction. This role suits someone with a service orientation, attention to detail, and a passion for improving the lives of seniors.

You will match clients and caregivers, maintain schedules, log activities, and uphold policies in a fast-paced team environment. On-call shifts are part of the role; compensation is hourly with growth opportunities.

Qualifications

• Strong service orientation with a focus on client satisfaction.
• Excellent organizational skills and attention to detail.
• Ability to thrive in a fast-paced, team-oriented environment.
• Background checks completed including criminal, MVR and references.

Responsibilities

• Answer calls professionally and knowledgeably.
• Match clients and caregivers based on needs and location.
• Maintain schedules and foster quality matches and relationships.
• Log activities in the software system and ensure records are accurate.
• Address client and caregiver concerns as needed.
• Communicate openly with colleagues, caregivers, clients, and families.
• Uphold company policies and ethics.
• Provide caregiving in emergencies if on-call.

Skills

Service orientation

Attention to detail

Strong communication

Organizational skills

Typing speed

Team collaboration

Integrity

Tools

Outlook

WellSky/ClearCare

Salesforce

Microsoft Office Suite

Job description

Open Vacancy: This role is a current, active position and we are accepting applications.

Our client is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. They thrive on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact. They are currently seeking to hire 2 Service Coordinators.

As a Service Coordinator, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.

Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!

Schedule: Sunday to Thursday or Tuesday through Saturday

What We Offer

• Group Health Insurance,
• Vision, and Dental
• RSP Plan with 4% company match
• Generous PTO Program
• Bonus Program
• Tuition Reimbursement
• A meaningful career in a vital industry
• Opportunity for growth within the company
• On-call responsibilities earn $80 per night

Key Responsibilities

• Answer calls professionally and knowledgeably
• Match clients and Caregivers based on needs, skills, and location
• Maintain schedules, fostering quality matches and strong relationships
• Monitor, mediate, and log activities in our software system
• Ensure accurate client and Caregiver records
• Address client and Caregiver concerns as needed
• Communicate openly with colleagues, Caregivers, clients, and family members
• Uphold company policies, procedures, and business ethics
• Perform caregiving in emergencies if on-call

Qualifications

• High integrityExcellent customer service skills and eagerness to learn
• Strong organizational and typing skills (60 WPM preferred)
• Ability to excel in a fast-paced, team-oriented environment
• Adaptable and able to act with urgency
• Enjoys a sense of humor
• Completes criminal background, MVR, drug screen, and reference checks
• Passion for working with the aging population is preferred
• Familiarity with Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite

$24 - $28 an hour

AIP Connect believes in equal opportunity. Our recruitment consultants are committed to inclusive recruitment and selection practices and will not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.

Accessibility: If you need any accommodations during the interview process, please let us know.

Posted Salary: Actual compensation within this range will be determined based on job-related skills, relevant experience, education, and training. This range reflects base salary only and does not include eligibility for bonus program or other benefits.

For the most accurate and up-to-date details on this role, please refer directly to AIP Connect’s careers page, as third‑party sites may not reflect current information.