Service Coordinator

HTS Engineering Ltd.; Vaughan; On-site; CAD 50,000 - 62,000; Full time

Benefits offered by this job

Company events

Incentive trips (meeting yearly sales)

Comprehensive benefits package, health

Paid time off

On site parking

Job summary

HTS Engineering Ltd. is seeking a Dispatch Coordinator to efficiently coordinate technicians and field operations in Canada.

You will dispatch technicians using HTS software, manage daily trips, attach documents, and support parts, site contacts and contractor information to ensure on-time service. Ideal candidates have at least 1 year of dispatch experience, strong computer skills, and excellent problem-solving and communication abilities.

Qualifications

• High level of commitment to customer service.
• Minimum 1 year dispatch experience.
• Strong Computer skills.
• Excellent problem solving skills, interpersonal and communication skills.
• Requires a self-motivated team player capable of managing multiple priorities.
• Ability to work both individually and in a team environment.
• Be a self-starter with a focus to contribute and succeed.

Responsibilities

• Dispatch a group of technicians using HTS software and web-based programs as needed
• Dispatch work orders/trips daily, following up on missing information (i.e.) site contacts etc.
• Attach documents to trips
• Provide support to technicians for required Materials/Parts follow up, address information, alternate site contacts, contractor info, review of previous visit findings
• Technician support for purchase orders, job information etc.
• Confirm Parts info/Location/coordination as needed. Follow up on part ETA/Orders placed by field technicians.
• Reviewing and Dispatching incoming Service Requests (answering phone calls/Traxits/emails/etc.)
• Enter Time Entries for Technicians (Stat Holidays/On -Call)
• Follow up on missing technicians reports
• Maintain Dispatch Dashboard (placeholders/School/Trainings)
• Other duties as assigned

Skills

Customer service

Dispatch experience

Computer skills

Problem solving

Interpersonal skills

Communication skills

Team player

Multitasking

Self-starter

Job description

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
HTS prides itself on its commitment to providing its employees with a flexible and accommodating work environment. We prioritize the well-being of our employees and are committed to creating a work environment where everyone can thrive.

Responsibilities

• Work safely following company policies and guidelines
• Dispatch a group of technicians using HTS software and web-based programs as needed
• Dispatch work orders/trips daily, following up on missing information (i.e.) site contacts etc.
• Attach documents to trips
• Provide support to technicians for required Materials/Parts follow up, address information, alternate site contacts, contractor info, review of previous visit findings
• Technician support for purchase orders, job information etc.
• Confirm Parts info/Location/coordination as needed. Follow up on part ETA/Orders placed by field technicians.
• Reviewing and Dispatching incoming Service Requests (answering phone calls/Traxits/emails/etc.)
• Enter Time Entries for Technicians (Stat Holidays/On -Call)
• Follow up on missing technicians reports
• Maintain Dispatch Dashboard (placeholders/School/Trainings)
• Other duties as assigned

Qualifications/Skills:

• High level of commitment to customer service
• Minimum 1 year dispatch experience
• Strong Computer skills
• Excellent problem solving skills, interpersonal and communication skills
• Requires a self-motivated team player capable of managing multiple priorities
• Ability to work both individually and in a team environment
• Be a self-starter with a focus to contribute and succeed

Contract Role: 6-12 months

Salary:$50-$62k

We Offer

• Competitive wages
• Opportunity to grow within the company.
• Training
• Employee recognition awards

Top benefits or perks:

As a member of HTS Engineering, you’ll enjoy:

• Company events
• Incentive trips (meeting yearly sales targets)
• Comprehensive benefits package, including health, vision, EAP, and dental insurance.
• Paid time off
• On site parking

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, HTS Engineering is an equal opportunity employer.We are committed to a workplace of diversity and inclusion. HTSencourages applications from all candidates that represent the full range of communities across Canada.All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. Accommodations are available upon request, for all aspects of the recruiting process and thereafter.