Service Coordinator

Daikin Applied Americas; Toronto; On-site; CAD 4,524,000 - 7,450,000; Full time

Job summary

Daikin Applied Vaughan, ON is seeking a Service Coordinator to help schedule, dispatch and support HVAC field technicians, while ensuring clear communication with customers and internal teams.

You will manage timekeeping, invoicing, warranty processing, and documentation in our ERP system, with emphasis on accuracy, responsiveness, and safety compliance.

This role offers growth opportunities in a collaborative, fast-paced environment with a focus on customer service and technical excellence.

Qualifications

• High School Diploma or GED
• 2-4+ years of related experience in amechanical, electrical, or plumbing service field
• Bachelor's degree may be considered in lieu of work experience
• Experience working with HVAC Technicians (preferred)
• Experience with Astea and/or any other service tracking software
• Proficient knowledge of Microsoft Office Suite

Responsibilities

• Schedule and dispatch technicians for jobs (startups/repairs, warranty, maintenance)
• Handle customer inquiries and route technical questions to the appropriate resource
• Track time and attendance for technicians
• Coordinate job startups and maintain communication with the customer regarding scheduling and follow-up
• Invoice and bill customers
• Assist in local office AP/AR functions and follow up on payments
• Coordinate warranty administration, parts orders, and track shipments
• Answer phones and greet customers professionally
• Assist new hires with I-9 and onboarding paperwork
• Maintain OSHA logs
• Enter information into ERP system (work orders, customer data, technician hours)
• Ensure timely close-out on all work orders and related paperwork
• Gather prevailing wage data and report hours for PW jobs
• Maintain office equipment filing (copier, phone, fax)
• Provide notification of Workers Compensation claims to insurer

Skills

Customer service

Scheduling

Education

Bachelor's degree may be considered in lieu of work experience

Tools

Astea

Microsoft Office

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a Service Coordinator. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Vaughan, ON

Your Responsibilities:

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
• Handle customer inquiries and routes questions of technical nature to the appropriate resource
• Tracking of time and attendance for technicians
• Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
• Invoice and bill customers
• Assist in performing local office AP/AR functions and follows up with customer to ensure that payment has been received
• Coordinate warranty administration process, parts orders, and track shipments
• Answer telephones and greet customers while maintaining professional and courteous customer contact
• Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee's first day of employment
• Maintain OSHA logs
• Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
• Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
• Maintain filing for and office equipment (copier, telephone, fax, etc.)
• Provide initial notification of Workers Compensation claims to insurance carrier

Your Qualifications:

• High School Diploma or GED
• 2-4+years of related experience in amechanical, electrical, or plumbing service field
• Bachelor's degree may be considered in lieu of work experience
• Experience working with HVAC Technicians (preferred)
• Experience with Astea and/or any other service tracking software
• Proficient knowledge of Microsoft Office Suite

The typical hourly pay rate for this position ranges from $32.84 - $54.08 CAD in Ontario. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!