Service Coordinator

Partners-Development-Group; Okotoks; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

Full benefit package

Frequent team-building events

Fun and collaborative office

Job summary

Partners Properties in Okotoks is seeking a Service Coordinator for the residential portfolio. You will manage maintenance requests from intake to close-out, dispatch technicians, coordinate after-hours on-call, and ensure documentation in Yardi.

This full-time role requires strong communication, triage, vendor coordination, and thorough record-keeping; on-site at Head Office in Okotoks with a supportive team.

Qualifications

• Minimum 3 years of experience in customer service, administration or service coordination.
• Proficiency with Yardi Voyager and its maintenance modules.
• Proficiency with Microsoft 365 tools.
• Strong documentation discipline with accurate record keeping.
• Excellent prioritization and dispatch coordination skills, staying calm under pressure.
• Strong vendor coordination and follow-up skills.

Responsibilities

• Receive maintenance requests via Yardi, email, phone and resident portal, applying triage standards to set priorities.
• Provide first response to residents during business hours and update on work-order status through resolution.
• Dispatch work to technicians or vendors, schedule access and appointments, set daily priorities for the team.
• Coordinate vendor scheduling and issue purchase orders with written authorization.
• Handle maintenance concerns professionally, escalating to the Manager when appropriate.
• Close out work orders in Yardi with complete documentation and maintain records.
• Track preventive maintenance and provide regular reports to the Manager.
• Use Yardi data and feedback to improve SOPs and service targets.

Skills

Customer service

Administration

Service coordination

Yardi Voyager proficiency

MS 365 proficiency

Documentation discipline

Prioritization

Vendor coordination

Communication and empathy

Tools

Yardi Voyager

Microsoft 365

Job description

Position Profile

Job Title: Service Coordinator
Job Type: Full-time, Permanent
Location: Okotoks, Alberta
Reports To: Facility Manager

Our Company

Partners Properties is the property management division of Partners Development Group Ltd., which has been building thoughtfully planned communities in the Calgary and Okotoks areas for over 25 years. Our communities are designed to encourage healthy living and enhance family well-being, and we manage them with the same care we put into building them. We take pride in a strong culture based on family values, teamwork, and giving back to the communities where we work and live. Through Partners Properties, we help residents from all backgrounds find a place to call home.

Position Overview

We are seeking a Service Coordinator for the Partners Properties residential portfolio. This role is the central link between our residents and our maintenance team. You will manage maintenance service from the first request through to close-out, including intake, triage, dispatch, scheduling and resident communication. You will coordinate the Service Technicians’ daily work, organize the after-hours on-call schedule, and make sure every request is handled promptly, professionally and documented accurately in Yardi.

Key Responsibilities

• Receive maintenance requests by Yardi, email, phone and resident portal, and apply consistent triage standards to set priorities and separate urgent from non-urgent work.
• Provide first response to residents during business hours and keep them informed of work-order status through to resolution.
• Dispatch work to Service Technicians or external vendors, schedule access and appointments, and set daily priorities for the technician team.
• Coordinate vendor scheduling and initiate purchase orders, ensuring written authorization is in place for vendor work.
• Handle maintenance-related concerns with professionalism and empathy, escalating to the Manager when appropriate.
• Close out work orders in Yardi with complete documentation (notes, photos, vendor invoices, parts and materials) and maintain organized service records.
• Track preventive maintenance completion across the portfolio, follow up on overdue items, and provide regular reports to the Manager.
  
• Use Yardi data and team feedback to help improve SOPs and service level targets.

Qualifications

• Minimum 3 years of experience in customer service, administration or service coordination.
• High proficiency with Yardi Voyager and its maintenance modules.
• High proficiency with Microsoft 365 tools.
• Strong documentation discipline, with accurate, system-based record keeping.
• Excellent prioritization and dispatch coordination skills, with the ability to stay calm under pressure, including during emergencies.
• Strong vendor coordination and follow-up skills.
• Resident-first approach with excellent communication and empathy.

Preferred Qualifications

• Property management or maintenance coordination background.
• Enjoy working with a team and building relationships with residents, trades and vendors.
• Passion for people and customer satisfaction.

Working Conditions

• Full-time, Monday to Friday.
• Work location at Head Office, Okotoks, Alberta

What We Offer

• Competitive base salary
• Full benefit package (premium paid for by Partners)
• Frequent team-building events
• Fun and collaborative office environment

Join our team and help us deliver exceptional living experiences for our residents!

Please note, only those candidates chosen to continue through the selection process will be contacted.