Service Coordinator

Hercules Crane & Lifting Supplies; Edmonton; On-site; CAD 33,000 - 39,000; Full time

Benefits offered by this job

Wage: $24-$28/hour

RRSP matching 5%

Health & dental benefits

Mon-Fri 8-5 schedule

Development opportunities

Engaging work environment

Job summary

Hercules Group of Companies in Edmonton, AB seeks a meticulous Service Coordinator to coordinate service calls, inspections, and repairs with clients and field technicians. You will manage multiple files, ensure timely execution, and uphold quality standards within budgets.

The role emphasizes proactive client contact, coordination across teams, and a strong focus on service excellence and process improvement. Monday–Friday, 8–5, with benefits and professional development opportunities.

Qualifications

• High school diploma or equivalent.
• At least one year of experience in industrial sales or a related customer service field (counter sales experience preferred).
• Proactive, motivated, and customer service-oriented attitude.
• Clear communication skills with technicians and clients.
• Excellent organizational and priority management skills.
• Strong coordination abilities.
• Self-motivated with a strong sense of responsibility.

Responsibilities

• Plan, coordinate, and schedule service calls and inspections with clients.
• Proactively contact clients before the due date of their periodic inspections.
• Identify new clients and promote our services.
• Arrange equipment rentals or other requirements for installations, when needed.
• Coordinate scheduled services between clients and technicians.
• Ensure optimal use of the technicians' scheduling calendar to maintain a high level of operational efficiency.
• Maintain up-to-date equipment records and inspection contract renewals.
• Follow up on after-sales service and repairs with the service team and clients.
• Contribute to the improvement of processes, productivity, and customer satisfaction.

Skills

Coordination

Organization

Communication

Customer service

Proactive

Prioritization

Education

High school diploma

Tools

ERP

Microsoft Office

Job description

We are looking for a meticulous and organized Service Coordinator to join our team in Edmonton, AB. The successful candidate will play a key role in coordinating and scheduling inspections and repairs confirmed by clients. The person in this role will serve as the central point of contact between internal teams, field technicians, and clients to ensure efficient execution, compliance with quality standards, and adherence to timelines and budgets. This position is ideal for a proactive individual who can manage multiple files simultaneously while maintaining a high level of communication and coordination.

We offer a comprehensive compensation and benefits package that includes:

• Wage ranges from $24-$28/hour (depending on experience)
• Generous RPP matching program 5% (after one year)
• Full health and dental benefits (shared costs)
• Great schedule-Monday to Friday 8-5
• Personal & Professional Development Opportunities
• Fun & engaging working environment

Responsibilities

• Plan, coordinate, and schedule service calls and inspections with clients
• Proactively contact clients before the due date of their periodic inspections
• Identify new clients and promote our services
• Arrange equipment rentals or other requirements for installations, when needed
• Coordinate scheduled services between clients and technicians
• Ensure optimal use of the technicians' scheduling calendar to maintain a high level of operational efficiency
• Maintain up-to-date equipment records and inspection contract renewals
• Follow up on after-sales service and repairs with the service team and clients
• Contribute to the improvement of processes, productivity, and customer satisfaction

Qualifications

• High school diploma or equivalent required
• At least one year of experience in industrial sales or a related customer service field (counter sales experience preferred)
• Proactive, motivated, and customer service-oriented attitude
• Clear communication skills with technicians and clients
• Excellent organizational and priority management skills
• Strong coordination abilities
• Self-motivated with a strong sense of responsibility
• Ability to manage multiple files simultaneously
• Basic knowledge of lifting equipment
• Good technical understanding (an asset)
• ERP and Microsoft office proficiency

The Hercules Group of Companies is a national leader in industrial lifting, rigging, material handling, and safety solutions, proudly supporting critical industries across Canada. With multiple business units and branch locations coast to coast, we deliver high-quality products, certified inspections, specialized training, and reliable field services to keep our customers safe and productive. Our teams work collaboratively, innovate constantly, and share a commitment to exceptional service. At Hercules, we invest in our people, promote from within, and provide opportunities for continuous learning and career growth.

As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

Please note

Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment