Service Coordinator

Prospect Human Services Society; Calgary; On-site; CAD 48,000 - 62,000; Full time

Job summary

Prospect Human Services Society in Calgary, Canada is seeking a dedicated case manager/coordinator to support clients through individualized plans and employment-related goals. You will liaise with Employment Specialists and Program Coordinators to ensure seamless service delivery and accurate documentation.

The role requires post-secondary education and 2–3 years of experience in case management, with strong communication, organization, and data management skills.

Qualifications

• Post-secondary education in a related field and 2–3 years of case management/service coordination experience.

Responsibilities

• Support clients in creating employment-related goals and monitor progress with stakeholders.
• Act as central contact for internal and external stakeholders and ensure proper information flow.
• Respond professionally to client and guardian questions regarding services and incidents.
• Perform daily tasks for participation in on-site Skill Building program and coordinate logistics.
• Monitor Behaviour Support Plans through data collection and review of plan effectiveness.
• Maintain accurate client files meeting accreditation standards and policies.
• Provide suggestions for community resources as required.
• Support client supervision during breaks and exits.

Skills

Communication skills

Organizational skills

Analytical skills

MS Office

Team collaboration

Virtual & in-person meetings

Disability intake experience

Education

Post-secondary education

Tools

Microsoft Office

Job description

• Support clients in creating employment-related goals through an Individualized Support Plan; meeting yearly to review goal progress.
• Monitor goal attainment, including soliciting feedback from other departments such as Employment Specialists, Employment Retention Specialists, and Program Coordinators.
• Act as the central point of contact for all internal and external stakeholders involved in the client’s services, ensuring the proper flow of information through both team meetings and documentation.
• Professionally respond to client, guardian, and support network questions and concerns regarding services, employment/volunteering, and incidents (when necessary).
• Complete daily tasks related to clients’ participation in the on-site Skill Building program, including attendance follow-up, absence reporting, logistics communication, schedule building, consents and waivers, communication of expectations, and collaboration with team members to generate ideas for client-centered positive behaviour supports.
• Monitor client Behaviour Support Plans through data collection and review of plan effectiveness.
• Maintain detailed and accurate client files (paper and digital), ensuring files meet accreditation standards and program policies.
• Provide suggestions for community resources as required.
• Support client supervision during breaks, lunches, and exits.

What does it take to do this job?

• Post-secondary education in a related field and 2 to 3 years of experience in case management/service coordination within a similar industry or environment.
• Exceptional oral and written communication skills, with the ability to communicate professionally during stressful or sensitive conversations (including those related to mental health or abuse-related incidents).
• Excellent organizational and analytical skills, with a strong ability to multitask while using discretion to assess the urgency of tasks. Must be detail-oriented and comfortable following documented procedures.
• Demonstrated proficiency with Microsoft Office.
• Collaborative team player.
• Comfortable speaking in virtual and in-person meetings, both one-on-one and in large group settings.
• Prior experience with adult developmental disability intake processes, employability assessments, accommodations, and service plans would be considered a strong asset.

Further Notes:

• The location for this position is in person in NE Calgary
• Those with a combination of post-secondary education along with professional experience may be considered

At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. In all circumstances Prospect will make reasonable accommodations to enable all people to perform essential job functions.

Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:

Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism and commitment. Anyone who walks through our doors can feel the positive energy.

Professional

In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical and honest.

Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress.

Inclusive

Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged and motivated, and their contributions help Prospect attain its goals.

Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.