Team Leader, Home Based Services

DDRC; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health Spending Account (HSA)

EFAP

Employee Referral Program

WCB

Vacation days

Free parking

Mileage reimbursement

Statutory holidays

Agency hours off

Job summary

DDRC is seeking a Team Leader to organize client-centered integrated living arrangements and lead a service team in Calgary. The role requires onsite work across communities, coordinating with families, guardians, and ILPs while ensuring CET and accreditation standards are met.

Travel within Calgary is expected. The ideal candidate has a post-secondary diploma in Social Work or related field and at least three years of leadership experience in a fast-paced setting, with strong

Qualifications

• Post-Secondary diploma in Social Work or related field; combination with experience acceptable.
• Minimum three years of leadership experience in a fast-paced environment.
• Experience building strong relationships and working with adults with developmental disabilities.

Responsibilities

• Oversee ongoing placement and care of Clients choosing an integrated living arrangement.
• Collaborate with HR on recruitment, selection and orientation of new Integrated Living Practitioners.
• Coordinate and monitor contractual agreements between clients and ILPs/guardians/families.
• Initiate monthly conversations with new clients and ILPs with less than one year with the agency.
• Consult with ILPs and ONR providers during crisis situations affecting clients and families.
• Maintain quarterly contact with families and guardians; discuss matters and required documentation.
• Manage application processes and meetings for prospective ILS clients.
• Monitor caseload files for policy compliance and CET standards; ensure audits are completed timely.
• Plan and implement client goals; coordinate meetings and inter-agency communications.
• Alert Manager to serious concerns and ensure incident reporting and follow-up recommendations.
• Assist clients with medical/psychological/physical appointments and history support.
• Support clients and guardians by researching services from agencies (OPG, AISH, Calgary Housing).
• Educate ILPs and providers on DDRC policies and CET standards; monitor training.
• Ensure DDRC records are maintained per standards and funding requirements.
• Prepare program documentation, including caseload summaries and funding proposals.
• Participate in DDRC Review Team and prepare correspondence for HBS.
• Assist in developing proposals, standards and methods to improve service quality.
• Attend mandatory training and performance reviews; represent ILS at community meetings.

Skills

Leadership

Relationship building

Crisis management

MS Office

Customer service

Time management

Policy & legislation

CET accreditation

Education

Post-Secondary diploma in Social Work, Human Services, or an acceptable combination of education and experience

Tools

Excel

Word

PowerPoint

Job description

Are you looking for a great opportunity to build your career? Are you a candidatethat is passionate, self-motivated, patient and has a positive attitude, and lookingto lead a team? The Team Leader will organize opportunities for individuals tolive in the community, in a situation that promotes the Client’s development asa physically and mentally healthy person.

If yes, take a look at the opportunity below.

ABOUT US:

The DDRC is a non-profit, registered, charitable organization that beganin 1952. We offer programs and resources for children and adults withdevelopmental disabilities, their friends and family, and other members of thecommunity. The DDRC employee’s role model the DDRC mission - “DDRC promotesawareness and supports communities to include persons with developmentaldisabilities, thereby strengthening communities for all citizens.” If youbelieve in the DDRC's mission and values, we would welcome you to our team.

WHAT THE ROLE PROVIDES YOU:

The DDRC hires passionate, driven individuals who live our values andcan work independently. We offer a variety of roles, competitive benefits, anda culture that supports work/life balance.

We offer semi-fixed schedules that may change based on clients needs,paid training, development, coaching, benefit plan, Health Spending Account(HSA), Employee and Family Assistance Program (EFAP), Employee ReferralProgram, WCB, vacation days, free parking, mileage where applicable, statutoryholidays, and Agency complimentary hours off per year.

KEY RESPONSIBILITIES:

• Responsible for oversight of ongoing placement and care of Clientschoosing an integrated living arrangement
• Collaborate with HR on recruitment, selection and orientation of newIntegrated Living Practitioners (ILPs) and ONR applicants
• Facilitate and monitor contractual agreement between individualClients and the Integrated Living Practitioner/Guardian/Families
• Initiate monthly conversations with new clients, networks, and newILPs who have been with the agency for less than one year
• Consult with ILPs and ONR providers during crisis situations that impactthemselves, the Client and/or their family
• Liaise and maintain contact with families and guardians at least quarterly;discuss pertinent matters, required documentation, service and any concerns
• Responsible for the application process and associated meetings withprospective ILS clients
• Monitor Client ILP and ONR assigned caseload files regularly forcompliance with policies and Creating Excellence Together (CET) standards;ensure audits, visits, and reviews are completed in a timely manner
• Facilitate the planning, development and implementation of clientgoals; coordinating and participating in individual planning meetings;coordinate communications with other service agencies to ensure individual outcomesare met; monitors, documents and reports progress toward meeting outcomes;ensures required supports are in place to meet outcomes
• Alerts the Manager or designate, to any serious concerns
• Ensure appropriate and timely incident reporting occurs and ensure recommendationsare implemented
• Provide assistance to clients with medical, psychological, andphysical appointments; providing medical history support for independentclients
• Support clients, parents and guardians by researching information onavailable services from agencies such as OPG, AISH, and Calgary Housing
• Educate ILPs, ONR providers, networks and clients regarding DDRC’sPolicies and CET standards
• Monitor training of ILP and ONR providers
• Report to the Manager of HBS any outstanding training or individualswho do not respond to requests to participate in mandatory training
• Ensure Client files and DDRC records are created and maintained inaccordance with DDRC protocols, provincial requirements, funding, andaccreditation standards, policies and procedures
• Prepare and maintain program documentation according to establishedstandards and requirements; includes but not limited to:
• Caseload summariesfor both Clients and ILPs
• Individual FundingProposals and reviews
• Actively participate as a member of DDRC Review Team as directed by the Manager,HBS
• Prepare required and assigned necessary correspondence for Manager,HBS review
• Assist in the development of proposals, standards and methods to improve the quality of services for Clients and/or ILPs in the ILS program
• Perform all other duties assigned by the Manager, HBS or designate
• Takes accountability to ensure all mandatory certifications andtraining are kept current
• Attends all mandatory agency required training sessions
• Completes all required Performance Management documentation; attendscheduled reviews with Manager
• Represents the ILS team at public meetings as required and serve onrelated committees in the community

WHAT YOU BRING TO THE ROLE:

• Post-Secondary diploma in Social Work, Human Services, or an acceptablecombination of education and experience
• Minimum of three (3) years leadership experience within a fast-pacedenvironment
• Experience with building strong positive relationships
• Experience working with adults with developmental disabilities,including PBS supports
• Knowledge of community resources for mental health and addictionissues
• Experience in crisis management, conflict resolution and mediation
• Strong critical thinking, excellent organization and administrativeskills
• Strong Leadership, Relationship Building and Conflict ResolutionSkills
• Customer Service and Time Management are a must
• Demonstrated proficiency in MS Office, with particular emphasis on MicrosoftExcel, Word and PowerPoint
• Knowledge of and understanding of applicable federal and provinciallegislation as well as professional standards
• Creating Excellence Together (CET) Accreditation experience within thedisability sector, an asset

PERSONAL QUALITIES:

• Demonstrated values consistent with the DDRC mission
• Commitment to team unity and accountability
• Desire for continuous professional development and learning
• Demonstrates flexibility, objectivity, creativity, and initiative

  WORKING CONDITIONS:

  • Travel to all quadrants and communities within Calgary City Limitsyear round
  • Provide proof of business commercial automobile liability coveragewith a minimum of 2 million liability
  • Working independently within both the client home and in the community

  DDRC VALUES:

  • We believe individuals have a right to explore and fulfill theirpotentials;
  • We recognize the need for accountability and responsibility; and
  • We foster anenvironment of respect, acceptance, accessibility, and interdependence.