Team Leader, Children Services

DDRC; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Paid training

Development

Coaching

Benefit plan

Health Spending Account

EFAP (Employee & Family Assistance)

WCB

Vacation days

Free parking

Mileage reimbursement

Statutory holidays

Agency time off

Job summary

DDRC is a Calgary-based nonprofit organization delivering respite services to children with developmental disabilities. We seek a capable leader to supervise direct service staff, coach teams, and ensure quality care aligned with our mission.

You will collaborate with senior leadership, coordinate services, and promote community partnerships. The role requires a post-secondary diploma in disabilities service or related field, with at least two years of leadership experience.

Qualifications

• Relevant post-secondary diploma in disabilities service, psychology, program management, social work, or combination of education and experience.
• Minimum of two (2) years leadership experience.
• Minimum two (2) years working in a related field.
• Experience working with vulnerable sectors to support inclusivity within their community.
• Knowledgeable of community resources and how to access resources.
• Ability to self-manage through strong critical thinking and organizational skills.
• Strong leadership, relationship-building and conflict-resolution skills.
• Understanding of disabilities and how they can impact relations; customer service strategies to overcome barriers.
• CET Accreditation experience within the disability sector is an asset.

Responsibilities

• Provides leadership, support and professional development by coaching, mentoring and supervising staff.
• Acts as the team resource for policies, procedures, legislation and service protocols.
• Serves as liaison between staff and senior agency leadership; facilitates cross-agency communication.
• Promotes productive relationships with community partners and governmental agencies.
• Coordinate and promote services through Comprehensive Care with stakeholders.
• Act as liaison on internal and external committees.
• Provide orientation and training to new team members.
• Oversee daily service delivery, ensure accountability and resolve issues promptly.
• Contributes to scheduling and budget processes; ensure adherence to terms.
• Manage Comprehensive Care services via communication, home visits and coaching.
• Maintain positive relations with clients, families and stakeholders.
• Utilize client- and person-centred approaches to uphold DDRC’s mission and values.
• Support staff through career life cycle (onboarding, training, reviews).
• Facilitate effective coaching to promote growth and address performance barriers.

Skills

Leadership

Staff coaching

Communication

MS Office

Education

Post-Secondary diploma in Disabilities Service

Tools

MS Office

Job description

Are you looking for a great opportunity to build your career? Are you a candidate that is passionate, self-motivated, patient and has a positive attitude, and looking to lead a team of direct service staff to ensure quality respiteservice is provided to children with developmental disabilities?

If yes, take a look at the opportunity below.

ABOUT US:

The DDRC is a non-profit, registered, charitable organization that began in 1952. We offer programs and resources for children and adults with developmental disabilities, their friends and family, and other members of the community. The DDRC employee’s role model the DDRC mission - “DDRC promotes awareness and supports communities to include persons with developmental disabilities, thereby strengthening communities for all citizens.” If you believe in the DDRC's mission and values, we would welcome you to our team.

WHAT THE ROLE PROVIDES YOU:

The DDRC hires passionate, driven individuals who live our values and can work independently. We offer a variety of roles, competitive benefits, anda culture that supports work/life balance.

• semi-fixed schedules that may change based on clients needs
• paid training
• development
• coaching
• benefit plan
• Health Spending Account(HSA)
• Employee Referral Program
• Employee and Family Assistance Program(EFAP)
• WCB
• vacation days
• free parking
• mileage where applicable
• statutoryholidays
• Agency complimentary hours off per year

KEY RESPONSIBILITIES:

• Provides leadership, support and professional development by coaching, mentoring and supervising staff; provides direction to support their ability to be effective and successful in their role
• Acts as the team resource for relevant policies, procedures, legislation, service protocols as well as ethical codes and guidelines
• Serves as the principle liaison between staff and senior agency leadership as well as between team members and other service/support providers; facilitates cross-agency communication and participation
• Promote productive working relationships with community partners and provincial, federal and non-governmental agencies
• Coordinate and promote services available through Comprehensive Care with various stakeholders to effectively build the program
• Act as a liaison and participate on internal and external committees
• Provide orientation and training to new team members
• Oversee daily service delivery, ensure operational accountability, proactively resolve issues, and elevate significant client, staffing, orservice related concerns
• Contributes to the development and management of team scheduling and budget processes; ensure adherence to both financial and service terms and conditions
• Manage the services provided by the Comprehensive Care program through effective communication, resource provision, home visits, and coaching
• Maintain positive relations with clients, families, and other stakeholders, addressing any expressed barriers within timely and professional means
• Utilize a client and person-centred approach to uphold DDRC’s mission,vision, and values
• Support staff through their career life cycle at the DDRC including interviewing, onboarding, training, performance reviews, and off boarding as per DDRC Policies
• Facilitate effective coaching and supervision to promote the growth and success of staff, utilizing proactive strategies to address performancebarriers
• Act as the principle liaison for staff to facilitate cross-agency communication and participation
• Utilize designated scheduling programs to maintain accurate, dynamic schedules and proactively adjust for changing priorities, barriers, and emerging needs
• Collaborate effectively within a dynamic team across office, home, and community-based settings
• Maintain a comprehensive understanding of the policies, legislation,and processes governing the Comprehensive Care Program, serving as an ambassador for the program and consistently upholding these standards across all aspects of the role
• Maintain accurate files and documentation for clients, staff, and stakeholders in accordance with accreditation and funder requirements
• Respond to incidents and emerging concerns promptly, considering multiple perspectives to support informed, balanced decision-making
• Takes accountability to ensure all mandatory certifications and training are kept current
• Ensures that all required staff files, documentation and information is captured according to agency and accreditation requirements
• Ensures that staff attend required workshops/training sessions in timely manner
• Ensures all required documentation is placed in personnel file
• Schedules required meetings and planning sessions for teams
• Attends all required meetings and planning sessions as requested; accountable for seeking information if absent from meeting and disseminating information to relevant staff

WHAT YOU BRING TO THE ROLE:

• Relevant Post-Secondary diploma in Disabilities Service, Psychology, Program Management, Social Work, etc., or an acceptable combination of education and experience
• Minimum of two (2) years leadership experience
• Minimum two (2) years working in a related field
• Experience working with vulnerable sectors to support inclusivity within their community
• Knowledgeable of community resources and how to access resources
• Ability to self-manage through the use of strong critical thinking and organization skills
• Strong leadership, relationship building and conflict resolution skills
• Understanding of disabilities and how they can impact relations, using customer service strategies to overcome barriers
• Demonstrated proficiency in MS Office, with particular emphasis on Microsoft Excel, Word and PowerPoint
• Knowledge of and understanding of applicable federal and provincial legislation as well as professional standards (e.g. Alberta Human Rights Commission, Freedom of Information and Protection of Privacy Act, Occupational Health & Safety Act, regulation and code)
• Creating Excellence Together (CET) Accreditation experience within the disability sector, an asset

PERSONAL QUALITIES:

• Demonstrated values consistent with the DDRC mission
• Commitment to team unity and accountability
• Desire for continuous professional development and learning
• Able to work independently and as part of a multi service team
• Open to feedback and promotes respectful collaboration and two way communication
• Ability to be flexible and work within a dynamic setting

WORKING CONDITIONS:

• Travel to all quadrants and communities within Calgary City Limitsyear round
• Provide proof of business commercial automobile liability coverage with a minimum of 2 million liability
• Utilizing a self-managed schedule to maintain deadlines, responsibilities, and work commitments

DDRC VALUES:

• We believe individuals have a right to explore and fulfill their potentials;
• We recognize the need for accountability and responsibility; and
• We foster an environment of respect, acceptance, accessibility, and interdependence.