Service Coordinator

Ainsworth Inc; Calgary; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading company in facilities services seeks a Service Coordinator in Calgary. This role involves managing client communications, scheduling service work, and providing administrative support to maximize service delivery efficiency. Candidates should have strong organizational and client service skills, with experience in a similar role preferred.

Benefits

Comprehensive health and dental benefits

RSP matching

Generous vacation

Service milestones and peer recognition

Employee Discounts and Incentives

Qualifications

• 1-3 years of experience as a Service Coordinator required.
• Excellent verbal and written communication skills.
• Data Entry to Client Web Portals.

Responsibilities

• Create & distribute work orders to field service personnel.
• Develop schedules for field service personnel.
• Act as client advocate to expedite issues.

Skills

Client service skills

Communication skills

Attention to detail

Multi-tasking

Organizational skills

Education

Graduate from a career college

Tools

MS Office (Excel)

Job description

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If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!

Job Summary

The Service Coordinator is the initial point of contact between the client and field personnel. Receiving/managing emails and calls, in this role as the Service Coordinator you will efficiently schedule service work, inclusive of clear communication regarding onsite requirements, service requested & resolution.

Key Responsibilities

• Create & distribute work orders to field service personnel ensuring that appropriate systems are updated, and clients informed when work orders are completed.
• Develop schedules for field service personnel, considering work order priorities, due dates, location, skills required, and client portal management.
• Facilitate Purchase order requirements and tracking of materials as required. Assist to arrange pick up by company drivers or courier or other means as necessary.
• Provide support to field staff to ensure completion of work in professional and efficient manner.
• Responsible to facilitate 100% Subtrade executed work.
• Management of “Monthly Subtrade Worker Order Report” ensuring the work is vetted for the correct subcontractor, Purchase Orders are generated, service details are submitted to the subtrades promptly and efficiently. Obtain subcontractor execution dates and track to ensure work is executed timely.
• Evaluate daily field service timecards and completed work orders, ensuring tech accuracy of completed notes and recommendations are completed to advance the work order to billing.
• Act as Ainsworth’s client advocate to expedite issues surrounding quality, service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure client escalations are resolved.
• Initiate, change and/or revise scheduling to ensure client satisfaction and responsiveness is always a top priority.
• Interface with client and other departments using strong interpersonal skills to ensure successful completion of service.
• Assist in the growth of other Service Coordinators by sharing both job knowledge and expertise.
• Adhere to all company policies and procedures.
• Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
• Perform other duties as assigned by Management.
• Provides support and backup for other administrative/inside sales duties as requested.
  
  

Qualifications

• 1-3 years of experience as a Service Coordinator is required.
• Experience with national accounts is an asset.
• Data Entry to Client Web Portals.
• Ability to follow and perform to client guidelines.
• Excellent client service skills.
• Excellent verbal and written communication skills.
• Attention to detail and multi -tasking.
• Proficiency with MS Office applications; Excel is essential.
• Ability to exercise independent judgment and take initiative.
• Ability to work effectively under SLA (service level agreement) and company timelines.
• Graduate from a career college an asset.
• Demonstrated coordination, organizational, and interpersonal skills.
  
  

Why work at Ainsworth (a GDI company)?

Benefits

Ainsworth (a GDI Company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth (a GDI Company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth (a GDI Company) is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Facilities Services

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