Service Coordinator

ASSA ABLOY Group; Abbotsford; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a Temporary Service Coordinator to enhance customer service and operational efficiency. This role involves managing service calls, coordinating with technicians, and ensuring timely communication with key accounts. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational skills and a positive attitude. Join a diverse team committed to excellence and career growth, where your contributions will directly impact service delivery and customer satisfaction.

Qualifications

• Experience in a field service industry is preferred.
• Excellent verbal communication skills are essential.

Responsibilities

• Handle customer service calls and data entry in BAAN.
• Schedule service calls and dispatch technicians.

Skills

Customer Service

Data Entry

Communication Skills

Organization Skills

Proficiency in Word, Excel, PowerPoint

Tools

BAAN

FMP360

Job description

ASSA ABLOY Entrance Systems, an international manufacturer of automated doors, is seeking candidates for a Temporary Service Coordinator position located in Abbotsford, British Columbia.

ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for the efficient flow of goods and people. With global product brands such as Besam, Crawford, Megadoor, and Albany, we offer complete pedestrian, industrial, and high-performance door solutions. We serve a wide global clientele across more than 100 countries.

This division within ASSA ABLOY requires a self-motivated and results-driven individual capable of overseeing, under the direction of the Service Manager, the field service activities of a busy district office. The candidate should work effectively with the service team to improve operational efficiencies and support the district in reducing aging invoices.

Objectives:

1. Provide superior customer service via phone and email.
2. Ensure quick turnaround on district service calls.
3. Respond promptly to Key Account groups and customers.
4. Maintain effective communication with Service Technicians.
5. Cross-train in multiple departmental areas such as quoting and creating purchase orders.

Responsibilities:

1. Handle all customer service aspects, including answering calls, entering data in BAAN, scheduling service calls, dispatching technicians via FMP360, providing quotes, and ordering parts as needed.
2. Gather comprehensive service call information, confirm billing and purchase order details, and ensure accurate entry in BAAN.
3. Update customers and Key Account groups on order statuses.
4. Forward new equipment sales leads to Sales Representatives.
5. Maintain monthly reports for key customers as directed by the Dispatch Supervisor.
6. Act as a liaison between production and sales teams.
7. Assist with answering corporate calls as part of the phone team.

Other Requirements:

• Proficiency in Word, Excel, PowerPoint.
• Experience in a field service industry.
• Professional appearance and a pleasant telephone voice.
• Positive attitude, organization skills, and self-motivation.
• Ability to handle pressure and juggle multiple projects.
• Excellent verbal communication skills and ability to work well in a team.
• High energy, results-oriented, reliable, and disciplined.
• Punctuality and dependable attendance are essential.
• Overtime may be required, with proper authorization and compensation.

We are the ASSA ABLOY Group. Our people have made us a global leader in access solutions. We value results over titles or backgrounds and support our employees' career growth through feedback, training, and development. We embrace diversity and inclusion, welcoming different perspectives and experiences.