Service Consultant

Birchwood; Winnipeg; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation & bonuses

Benefits package (vacation, extended健康

Dental/vision coverage

Employee assistance program

RRSP matching up to $5,000

Referral bonus

Career development opportunities

Wellness program

Volunteer program

Company events

Job summary

Birchwood Automotive Group is seeking a Service Consultant in Winnipeg to ensure excellent customer experiences after vehicle purchases. You will schedule services and repairs efficiently and maintain open, clear communication with customers about repairs and estimated times.

The role emphasizes a proactive, customer-centric approach, collaboration with the service team, and effective use of technology to manage work orders and invoicing. A valid driver’s license is preferred.

Qualifications

• Service Consultant experience preferred.
• Relationship expert with a demonstrated commitment to customer satisfaction.
• Thrive in a collaborative environment where team support is encouraged.
• High attention to detail with proven time management and organizational skills.
• Ensure the proper completion of all work orders, invoicing and relevant internal paperwork.
• A commitment to continuous learning and professional development.
• Comfortable leveraging technology for most day to day functions.
• Previous automotive service or sales experience is an asset.
• Valid Class 5F driver’s license and transportation to and from work.

Responsibilities

• Schedule service and repair appointments efficiently.
• Communicate with customers in clear, jargon-free language.
• Explain repairs and estimated repair times to customers.
• Maintain open and current communication throughout service.
• Ensure all work orders and invoicing are completed accurately.
• Accurately document service details in the system.
• Collaborate with service team to deliver customer-centric experiences.

Skills

Service consultant experience

Customer satisfaction

Team collaboration

Attention to detail

Work orders/invoicing

Continuous learning

Technology proficiency

Automotive service experience

Driver's license

Job description

Reporting Relationship: This position reports directly to the Fixed Operations Manager.

Job Summary:

The Service Consultant plays an integral role in Birchwood Automotive Group achieving the highest level of customer satisfaction after the purchase of a vehicle. The Service Consultant is responsible for efficient scheduling of services and repairs while maintaining open and current communication with the customer. Using industry-leading technology and software, they will communicate with varying levels of technical understanding customer repairs and estimated times of repair. The successful candidate will be energetic, conscientious and focused on providing a customer-centric experience.

Qualifications:

• Service Consultant experience is preferred
• Relationship expert with a demonstrated commitment to customer satisfaction
• Thrive in a collaborative environment where team support is encouraged
• High attention to detail with proven time management and organizational skills
• Ensure the proper completion of all work orders, invoicing and relevant internal paperwork
• A commitment to continuous learning and professional development
• Comfortable leveraging technology for most day to day functions
• Previous automotive service or sales experience is an asset
• Valid Class 5F driver’s license and transportation to and from work

What Birchwood Can Offer You:

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Wellness program
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]