Service Consultant

Liebherr Group; Burlington; Hybrid; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid/remote options for select roles

3 weeks vacation + wellness days

6% RRSP matching

$3000 annual continuation education

Job summary

Liebherr Canada Ltd. is seeking a Service Consultant to support and promote customer service products, driving satisfaction by analyzing operational data within Customer Service.

You will identify opportunities to strengthen relationships and collaborate with sales, service, technical support, and parts operations to deliver exceptional service and support digital programs. You will handle inquiries, coordinate offers, follow up quotations, analyze market needs, and promote campaigns while

Qualifications

• Experience in customer service is essential.
• Administrative skills in heavy equipment or distributor environment.
• Strong MS Office proficiency and service reporting.
• Methodical, analytical, organized and detail oriented.

Responsibilities

• Handle inquiries and coordinate modifications, parts kits, and additional components from quotation to order completion.
• Coordinate and organize offers to secure customer satisfaction and related orders.
• Follow up quotations and analyze why orders were not received.
• Analyze customers, market and competition to identify sales potential and needs.
• Proactively offer service products based on data analysis and customer needs.

Skills

Customer Service

Administrative skills

MS Office

Analytical thinking

Team player

Bilingual EN-FR

Equipment knowledge

Tools

MS Office

Job description

Reporting to the General Manager, the Service Consultant is responsible for supporting and promoting customer service products and offerings aimed at increasing customer satisfaction, driven by analysis and evaluation of operational data within the Customer Service department. The Service Consultant will focus on identifying and developing opportunities to strengthen existing customer relationships as well as working cross-functionally with sales, service, technical support, and parts operations to provide exceptional customer service. The Service Consultant will also maintain and support customers with digital programs offered.

Responsibilities

• Handling of inquiries that need additional measures (e.g. modification kits, spare parts kits, additionally needed parts for major components ...) from quotation to order completion
• Coordination and organization of offers to ensure customer satisfaction and to gain the related orders
• Follow-up of quotations and evaluation of reasons for orders not received
• Analysis of customers, market and competition in regards to customer needs and sales potential.
• Pro-active offering of customer service products based on analysis and customer needs and gaining related orders.
• Responsibility for implementing customer service campaigns
• Identify opportunities for consultative sales (creating customer surveys)
• Maintain active licenses for digital solution products and actively promote digital solution products to customers
• Liaise between different functions of the business to ensure seamless and orderly processing of customer requests

Competencies

• Customer Service or equivalent experience
• Administrative skills in heavy equipment industry, construction or a distributor environment
• MS Office proficiency, service reporting/time entry and invoicing software
• Methodical, analytical, organized and detail oriented
• Due diligence and promotion of a Health and Safety culture
• Dynamic team player with a positive attitude
• Technical knowledge of heavy equipment, cranes and construction equipment is considered an asset
• Bilingual English - French is considered an asset

Our Offer

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Hybrid or remote work opportunities for select roles*
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

Please note the following: We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist. This position is for an existing vacancy.

The Company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

Location

Liebherr-Canada Ltd.
1015 Sutton Drive
L7L 5Z8 Burlington, ON
Canada (CA)