Service Consultant

Liebherr-Werk Nenzing GmbH; Burlington; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

RRSP matching

Education allowance

Hybrid/Remote options

Job summary

Liebherr Canada Ltd. is seeking a Service Consultant to support and promote customer service products within the Customer Service department.

The role focuses on data-driven analysis, strengthening customer relationships, and cross-functional collaboration with sales, service, technical support, and parts operations. Responsibilities include handling inquiries, coordinating offers, following up quotations, and promoting digital solution products.

Qualifications

• Customer service experience is required.
• Administrative skills in heavy equipment industry are a plus.
• Proficient with MS Office and reporting tools.
• Detail-oriented and analytical mindset.

Responsibilities

• Handle inquiries requiring additional measures from quotation to order completion.
• Coordinate and organize offers to secure orders and customer satisfaction.
• Follow-up on quotations and analyze reasons for lost orders.
• Analyze customers, market and competition for sales potential.
• Proactively offer service products based on analysis and customer needs.
• Implement customer service campaigns to drive engagement.
• Identify consultative sales opportunities (customer surveys).
• Maintain licenses for digital solutions and promote them to customers.
• Liaise between functions to ensure smooth processing of requests.
• Provide customer service experience and support.

Skills

Customer Service

Analytical

Communication

Bilingual English/French

Tools

MS Office

Job description

Reporting to the General Manager, the Service Consultant is responsible for supporting and promoting customer service products and offerings aimed at increasing customer satisfaction, driven by analysis and evaluation of operational data within the Customer Service department. The Service Consultant will focus on identifying and developing opportunities to strengthen existing customer relationships as well as working cross-functionally with sales, service, technical support, and parts operations to provide exceptional customer service. The Service Consultant will also maintain and support customers with digital programs offered.

Responsibilities

• Handling of inquiries that need additional measures (e.g. modification kits, spare parts kits, additionally needed parts for major components …) from quotation to order completion
• Coordination and organization of offers to ensure customer satisfaction and to gain the related orders
• Follow-up of quotations and evaluation of reasons for orders not received
• Analysis of customers, market and competition in regards to customer needs and sales potential.
• Pro-active offering of customer service products based on analysis and customer needs and gaining related orders.
• Responsibility for implementing customer service campaigns
• Identify opportunities for consultative sales (creating customer surveys)
• Maintain active licenses for digital solution products and actively promote digital solution products to customers
• Liaise between different functions of the business to ensure seamless and orderly processing of customer requests
• Customer Service or equivalent experience
• Administrative skills in heavy equipment industry, construction or a distributor environment
• MS Office proficiency, service reporting/time entry and invoicing software
• Methodical, analytical, organized and detail oriented
• Due diligence and promotion of a Health and Safety culture
• Dynamic team player with a positive attitude
• Technical knowledge of heavy equipment, cranes and construction equipment is considered an asset
• Bilingual English - French is considered an asset

Our Offer

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Hybrid or remote work opportunities for select roles*
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
Please note the following:
We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist.
This position is for an existing vacancy.

One Passion. Many Opportunities.

The company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973.Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.