Service Concierge (Planet Ford)

Performance Auto Group; Brampton; On-site; CAD 30,000 - 60,000; Full time

Job summary

Performance Auto Group seeks a Service Concierge to enhance customer experience at Planet Ford, a top dealership in Canada. The role involves greeting customers, managing service vehicles, and providing exceptional service. Candidates should have a post-secondary education, a valid driver's license, and strong interpersonal skills. Join a dynamic team committed to integrity and community impact.

Benefits

Excellent management support and guidance

Opportunities through our Internal career development program

Access to health, dental and vision insurance

Disability, critical illness and life insurance

Employee Assistance Plan (EAP) for wellness

Discount on vehicles, service and parts

Discounts to retailers and service providers

Free and engaging employee events

Qualifications

• Must have a valid Ontario Driver's License and good driving record.
• Professional and confident with frequent customer interaction.
• Strong attention to detail and knowledge of vehicle makes and models.

Responsibilities

• Greeting customers and providing exceptional customer service.
• Tagging and parking service vehicles.
• Conducting free alignment inspections and keeping the parking lot organized.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Teamwork

Education

Post secondary degree or diploma

Job description

Drive for Excellence

When it comes to Fords, Planet Ford is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years.

Planet Ford is looking for a Service Concierge to join their Dynamic Team!Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Greeting customers.
Tagging and parking service vehicles.
Basic knowledge of washing vehicles.
Conducting free alignments inspections and keeping the parking lot organized.
Greeting customers and keeping the drive-thru clean.
Provide exceptional customer service that exemplifies our dealership.
Other duties as assigned by management

What do you need to succeed?

Post secondary degree or diploma.
Must have a valid Ontario Driver's License and good driving record.
Must be able to drive a manual transmission vehicle.
Professional and confident with frequent customer interaction.
Excellent customer service and interpersonal skills.
Able to effectively communicate both verbally and in writing.
Team-oriented with a positive attitude.
Proven self-starter that can work well under pressure.
Strong attention to detail and knowledge of vehicle makes and models.
Merchandising experience is an asset.
Excellent attention to detail.

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career development program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

***This compensation range will be based on knowledge and experience***

Job Type: Full Time - Permanent

Compensation: $18 per hour

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.

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