Concierge (11:00-20:00, Off Tues/Wed)

Hines; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading real estate company as a Lead Concierge in Toronto, where you’ll play a vital role in enhancing resident experiences. This position offers a dynamic work environment, opportunities for professional growth, and requires strong customer service skills. As the main contact for residents, you’ll ensure their comfort and satisfaction while managing various services and requests.

Benefits

Comprehensive training

Competitive pay

Benefits

Supportive work environment

Qualifications

• Minimum two years of customer service experience required.
• Strong customer service and communication skills are essential.
• Flexibility to work weekends and holidays.

Responsibilities

• Organize and coordinate resident services and programs.
• Welcome residents and guests, ensuring their comfort.
• Manage package deliveries and respond to resident inquiries.

Skills

Customer service skills

Communication skills

Flexibility

Education

High school diploma or equivalent

Job description

Overview

Join Hines and embark on a career journey driven by innovation and excellence. Recognized as one of the World's Most Innovative Companies by Fast Company and one of U.S. News & World Report’s Best Companies to Work For in 2024, we offer endless opportunities for growth and impact.

Responsibilities

As a Lead Concierge, you will organize, coordinate, and implement resident services and programs. You will serve as the main contact for residents. Key responsibilities include:

• Welcoming residents and guests, ensuring their comfort
• Supporting residents with luggage carts
• Monitoring guest traffic, parking, security cameras, and fire alarms
• Answering and transferring phone calls, assisting with requests
• Managing package deliveries and notifying residents
• Updating logs and reporting concerns to management
• Booking freight elevators and maintaining equipment inventory
• Providing information about local amenities
• Responding to resident inquiries within 24 hours
• Providing personalized care and fostering positive relationships with residents

Qualifications

Minimum requirements include:

• High school diploma or equivalent
• At least two years of customer service experience
• Strong customer service skills
• Excellent communication skills
• Flexibility to work weekends and holidays

Our Commitment

At Hines, we value our people and strive for excellence in real estate investment. Our diverse portfolio and global expertise aim to create value and inspiration. We invest in our employees through comprehensive training, competitive pay, benefits, and a supportive environment. Join us in building cities and careers that thrive.

Hines is proud to be named one of Fast Company’s Most Innovative Companies for 2024. We are an equal opportunity employer supporting diversity. No calls or emails from third parties, please.