Service Concierge

Dilawri Group of Companies; Oakville; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching & training programs

Wellness & assistance programs

Employee social events

Job summary

Oakville Honda, part of the Dilawri Group of Companies, is seeking a Service Concierge to support walk-in traffic and direct calls to the parts and service departments. The role involves greeting customers, handling inquiries, and performing general clerical tasks in a fast-paced automotive setting.

We value a welcoming phone presence, strong organizational skills, and reliability. This full-time position offers a pay rate of 19.00 CAD per hour with growth opportunities within Canada’s largest

Qualifications

• Demonstrated excellent telephone demeanor and ability to accurately record messages and information.
• Excellent oral and written communication skills.
• Demonstrated pleasant, friendly manner.
• Organizational ability and attention to detail.
• Ability to take ownership of problems with a positive attitude and bring them to completion.
• Ability to remain calm and focused under all circumstances to deliver exceptional service to customers.
• Ability to work in a team environment to achieve common goals.
• Two (2) years of reception experience, or equivalent.
• Dealership experience preferred.
• Valid Ontario Driver’s license with 3+ years of driving experience.

Responsibilities

• Greet customers upon arrival at dealership.
• Answer all incoming calls promptly, and direct call to appropriate individual.
• Handle general inquiries from callers.
• Communicate with all callers in a friendly, efficient and professional manner and minimize hold time.
• Refer messages to correct party in a timely manner.
• Perform vehicle walkarounds and inspections.
• Assist service porters with moving vehicles through drive through.
• Collect payment from customers and issue receipts for goods and services.
• Prepare invoices and record amounts received.
• Provide cash refunds or issue credit memoranda to customers for returned goods, as authorized by manager.
• Record/balance totals shown on cash register tapes or computer records; verify invoice amounts and payment methods.
• Handle customer complaints with integrity and confidence and, if necessary, direct customers to Service Advisor or other appropriate individuals.
• Process invoices.
• Operate credit card machines; verify balances at end of day and report shortages to manager.
• Follow close out procedures and final balancing at end of shift.
• Ensure work area is neat and clean and maintain a professional demeanor with customers.
• Perform clerical duties such as arranging for couriers, proofreading, and assisting other administrative departments as necessary.
• Attend all department meetings.
• Follow all company and manufacturer policies, directives and procedures.
• Perform any other duties as required.

Skills

Telephone etiquette

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

If youare looking to grow your career with an organization driven by excellence,integrity, and innovation, Dilawri offers an environment where people aresupported and empowered to succeed.

Foundedin 1985, Dilawri is Canada’s largest automotive group and one of Canada’s BestManaged Companies. Dilawri operates over 80 franchised dealerships,representing more than 35 of the world’s most respected automotive brandsacross British Columbia, Alberta, Saskatchewan, Ontario, Quebec, andWashington, DC.

With ateam of more than 4,000 employees, Dilawri fosters a culture rooted incollaboration, accountability, and continuous learning. Our values ofExcellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide howwe work, how we lead, and how we serve our customers and communities. Throughthe DilawriFoundation , we are also committed to making a meaningful impact inthe communities we serve.

Discoverhow you can build your career with Dilawri .

Dilawri Group is now activelysearching for aService Conciergeto join the team at Oakville Honda

The primary function of the ServiceConcierge is to be administrator for incoming walk in traffic & answering& properly directing inbound dealership calls through to the parts andservice department.

Pay Rate: 19.00

Responsibilities:

• Greet customers upon their arrival atdealership.
• Answer all incoming calls promptly, and directcall to appropriate individual.
• Handle general inquiries from callers.
• Communicate with all callers in a friendly,efficient and professional manner and attempt to minimize the amount oftime they are placed on hold.
• Refer messages to correct party in a timelymanner.
• Perform vehicle walkarounds and inspections.
• Assist service porters with moving vehiclesthrough drive through.
• Collect payment from customers and issue receiptsfor goods and services.
• Prepare invoices and record amountsreceived.
• Provide cash refunds or issue credit memoranda tocustomers for returned goods, as authorized by manager.
• Record/balance totals shown on cash register tapesor computer records; ensure invoice amounts and payment methodscorrespond; verify cash on hand to float.
• Handle customer complaints with integrity andconfidence and, if necessary, direct customers to Service Advisor or otherappropriate individuals.
• Process invoices.
• Operate credit card machines; verify balances atend of day and advise manager immediately of any cash shortages.
• Follow close out procedures and final balancing atend of shift
• Ensure work area is neat and clean and exhibit aninformed, professional approach with all customers.
• Perform clerical duties such as arranging forcouriers, proofreading, and assist other administrative departments asnecessary.
• Attend all department meetings.
• Follow all company and manufacturer policies,directives and procedures.
• Perform any other duties as required.

Qualifications:

• Demonstrated excellent telephone demeanor andability to accurately record messages and information
• Excellent oral and written communication skills
• Demonstrated pleasant, friendly manner
• Organizational ability and attention to detail
• Ability to take ownership of problems with apositive attitude and bring them to completion
• Ability to remain calm and focused under allcircumstances to deliver exceptional service to customers
• Ability to work in a team environment to achievecommon goals
• Two (2) years of reception experience, orequivalent
• Dealership experience preferred
• Valid Ontario Driver’s license with 3+ years ofdriving experience

If you are searching for anopportunity to grow your career while adding value to our team, then this roleis for you. We invite you to submit your resume, in confidence, for our reviewand consideration.

ABOUT US

In addition to working with and learning from a team of leadingprofessionals in the automotive industry, our benefits include:

• Discounted employeevehicle purchase program
• Job-specific coaching& training programs
• Employee wellness &assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrityand innovation.

Discover Dilawri.

Dilawri Group of Companies is an equal opportunity employer and iscommitted to providing a workplace free from harassment and discrimination. Weare committed to recruiting, hiring, training and promoting qualified people ofall backgrounds, and make all employment decisions without regard to anyprotected status.

Accommodation isavailable upon request for applicants with disabilities in the recruitment andassessment process and when hired.