Assistant Manager

Belron Canada inc; Châteauguay; On-site; CAD 48,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Pension plan

Job summary

Belron Canada is seeking an Assistant Manager to support day-to-day operations at our Service Centre and drive an exceptional customer and employee experience.

You will be the face of the brand, leading a team to deliver care-driven customer experiences, while upholding our values of being Driven, Collaborative, Genuine, and Caring. This role emphasizes coaching, performance, and a strong customer focus across all interactions.

Qualifications

• Customer-centric leader with coaching and performance experience.
• Enjoys coaching teams to deliver value-based selling and exceptional service.
• Strong communication skills with ability to motivate and inspire teams.

Responsibilities

• Lead as the face of the Service Centre, delivering care-driven customer experiences.
• Coach and support the team to identify customer needs and achieve business goals.
• Build a customer-first culture for internal and external stakeholders.
• Champion local marketing and community initiatives to strengthen brand presence.
• Develop a high-performing team through coaching, clear expectations and recognition.
• Foster a collaborative environment where people are empowered to succeed.
• Model values of collaboration, integrity, care and accountability in all interactions.
• Partner with SCM on scheduling and labour planning to maintain operations.
• Oversee adherence to safety, operational and customer experience standards.
• Lead workflow management and escalation handling for smooth daily operations.

Skills

Customer leadership

Coaching

Sales oriented

Communication

Adaptable

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As the Assistant Manager, you will play a key role in supporting day-to-day operations while driving an exceptional customer and employee experience. You will be the face of the Service Centre, setting the tone for service excellence, team culture, and operational execution.

You are the face of the brand, the leader of your team, and the driver of customer experience and sales performance—all while living our core values of being Driven, Collaborative, Genuine, and Caring.

What You’ll Do

• Lead as the face of the Service Centre, delivering exceptional, care-driven customer experiences.
• Coach and support the team in identifying customer needs and applying value-based selling to reach business goals.
• Build and sustain a customer-first culture for both internal and external stakeholders.
• Champion local marketing and community initiatives that strengthen brand presence and engagement.
• Develop a high-performing, accountable team through ongoing coaching, clear expectations, and recognition.
• Foster a supportive, collaborative environment where people are motivated and empowered to succeed.
• Model our core values—collaboration, integrity, care, and accountability—in every interaction.
• Partner with the SCM on scheduling, labour planning, and daily resource management to maintain operational consistency.
• Oversee adherence to safety, operational, and customer experience standards.
• Lead workflow management, problem-solving, and escalation handling to ensure smooth daily operations.

Who You Are

• A customer-centric, people-first leader passionate about service excellence, coaching, and performance results.
• A values-driven professional who leads with care, collaboration, integrity, and accountability.
• Experienced in leading teams, managing performance, and overseeing daily operations (1+ years in a leadership role).
• Sales-oriented with a track record of driving revenue in dynamic, customer-facing environments.
• Energized by high-interaction roles that build strong customer relationships every day.
• A strong communicator and motivator who inspires confidence and teamwork.
• Adaptable, solution-focused, and thrives when tackling new challenges.
• Background in retail, hospitality, telecommunications, mobility, or automotive service is a strong asset.

Why Belron Canada will bring out your best:

• You will be able to see the results of your work and are given the opportunity to try new things.
• Forget unpredictable schedules and long hours. We have a life and know you have one too.
• Our comprehensive benefits and pension package starts on your first day of employment.

We are a growing organization where opportunities for advancement, training, and skill-development are always coming up. We know job applications can be time-consuming and your time is important to us. That is why no cover letter is required in your application, making the process quick and easy.

You can make a difference. You can bring out your best.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees. Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.