Assistant Manager

Belron Canada Incorporated; Châteauguay; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Career development opportunities

Job summary

Belron Canada Incorporated is seeking a customer-centric leader to head a Service Centre, delivering care-driven experiences and coaching a high-performing team in a dynamic, customer-facing environment.

The role focuses on developing talent, driving value-based selling, and fostering collaboration with internal and external stakeholders while upholding safety and quality standards across daily operations.

Qualifications

• Leads with care, collaboration, integrity, and accountability.

Responsibilities

• Lead as the face of the Service Centre, delivering exceptional, care-driven customer experiences.
• Coach and support the team in identifying customer needs and applying value-based selling to reach business goals.
• Build and sustain a customer-first culture for both internal and external stakeholders.
• Champion local marketing and community initiatives that strengthen brand presence and engagement.
• Develop a high-performing, accountable team through ongoing coaching, clear expectations, and recognition.
• Foster a supportive, collaborative environment where people are motivated and empowered to succeed.
• Model our core values—collaboration, integrity, care, and accountability—in every interaction.
• Partner with the SCM on scheduling, labour planning, and daily resource management to maintain operational consistency.
• Oversee adherence to safety, operational, and customer experience standards.
• Lead workflow management, problem-solving, and escalation handling to ensure smooth daily operations.

Skills

Leadership

Coaching

Customer-centric

Sales-driven

Communication

Job description

What You’ll Do

• Lead as the face of the Service Centre, delivering exceptional, care-driven customer experiences.
• Coach and support the team in identifying customer needs and applying value-based selling to reach business goals.
• Build and sustain a customer-first culture for both internal and external stakeholders.
• Champion local marketing and community initiatives that strengthen brand presence and engagement.
• Develop a high-performing, accountable team through ongoing coaching, clear expectations, and recognition.
• Foster a supportive, collaborative environment where people are motivated and empowered to succeed.
• Model our core values—collaboration, integrity, care, and accountability—in every interaction.
• Partner with the SCM on scheduling, labour planning, and daily resource management to maintain operational consistency.
• Oversee adherence to safety, operational, and customer experience standards.
• Lead workflow management, problem-solving, and escalation handling to ensure smooth daily operations.

Who You Are

• A customer-centric, people-first leader passionate about service excellence, coaching, and performance results.
• A values-driven professional who leads with care, collaboration, integrity, and accountability.
• Experienced in leading teams, managing performance, and overseeing daily operations (1+ years in a leadership role).
• Sales-oriented with a track record of driving revenue in dynamic, customer-facing environments.
• Energized by high-interaction roles that build strong customer relationships every day.
• A strong communicator and motivator who inspires confidence and teamwork.
• Adaptable, solution-focused, and thrives when tackling new challenges.
• Background in retail, hospitality, telecommunications, mobility, or automotive service is a strong asset.

Why Belron Canada will bring out your best

You will be able to see the results of your work and are given the opportunity to try new things.

Forget unpredictable schedules and long hours. We have a life and know you have one too.

Our comprehensive benefits and pension package starts on your first day of employment.

We are a growing organization where opportunities for advancement, training, and skill-development are always coming up.

We know job applications can be time-consuming and your time is important to us. That is why no cover letter is required in your application, making the process quick and easy.

You can make a difference. You can bring out your best. We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees. Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate. If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Belron Canada has 325 service centers, 2 distribution centers, 27 warehouses and more than 1,200 employees across the 10 provinces in Canada. We are operating several familiar household brands, including: Lebeau Vitres d'autos, Speedy Glass, Apple Auto Glass, DURO vitres d'autos, Vanfax and Belron Canada (the head office). Belron Canada is a member of Belron International, the world leader in vehicle glass repair, replacement and advanced driver assistance system (ADAS) front camera recalibration operating in 29 countries across 6 continents.