Service Advisor (Performance Kia Mayfield)

Audi Niagara; Brampton; On-site; CAD 50,000 - 60,000; Full time

Job summary

Audi Niagara is seeking a dedicated Service Advisor to join their team. In this full-time role, you will liaise between customers and technicians, ensuring customer satisfaction through effective communication and excellent service delivery. The ideal candidate should possess automotive service experience, a valid Ontario driver's license, and strong computer skills, and be ready to work in a dynamic team environment focused on success.

Benefits

Health, dental and vision insurance

Disability and life insurance

Employee Assistance Plan (EAP)

Discounts on vehicles, service and parts

Internal career mobility program

Free employee events

Qualifications

• 1-3 years of Service Advisor experience in the automotive service industry.
• Must have a valid Ontario Driver's License and good driving record.
• Strong computer skills and attention to detail.

Responsibilities

• Act as a liaison between customers and Service Technicians.
• Gather and interpret information on vehicle condition.
• Prepare repair orders and update databases.

Skills

Communication

Customer Service

Problem Solving

Multi-tasking

Tools

CDK

Job description

Here we GROW Again!

Performance Kia Mayfield is a family-oriented and team environment; where we support each other and have an open door policy. You are motivated, a self-starter with a positive attitude, have a passion for retail automotive and you believe in the success of our team. You are trustworthy and demonstrate care when serving our customers and community. We celebrate our successes together, each and every one. We look forward to having you on board!

Performance Kia Mayfield is looking for a Service Advisor to join their dynamic team.

The Service Advisor is responsible for acting as a liaison between the customers and Service Technicians by gathering and interpreting information on vehicle condition. Other duties may be assigned as necessary.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Identifying, recommending and documenting service maintenance and repairs for customers.
• Greeting customers in a courteous, professional manner.
• Delivering personalized service that exemplifies our dealerships.
• Working with technicians to identify required maintenance and repairs.
• Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services
• Providing service recommendations and estimated costs to customers
• Performing road tests of customer vehicles to assess customer concerns
• Ensuring customer satisfaction meets company and manufacturers’ standards.
• Striving to meet the department’s repair order production standards
• Perform other Service related duties as required by management

What you need to succeed:

• Must have a valid Ontario Driver's License and good driving record
• May be required to work on Saturday as per business needs.
  
• Minimum 1-3 years of Service Advisor experience in the automotive service industry
• CDK experience is an asset.
• Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities
• Ability to sell and recommend maintenance and repairs to our loyal customers.
• Strong computer skills
• Good communication skills and attention to detail
• Must have the ability to multi-task and work under pressure.

What’s in it for you?

• Excellent management support and guidanc
• Opportunities through our Internal career mobility progra
• Access to health, dental and vision insuranc
• Disability, critical illness and life insurance for the unexpecte
• Our Employee Assistance Plan (EAP) for you and your family's wellnes
• Discount on vehicles, service and parts for you and your famil
• Discounts to retailers and service providers across the countr
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

***This compensation range will be based on knowledge, experience and bonus earnings***

Job Type: Full Time - Permanent
Compensation: $50,000 - $60,000 per year (salary + bonus)

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.

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