Service Advisor- OpenRoad Audi Boundary

OpenRoad Auto Group; Burnaby; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading automotive retail group is seeking a Service Advisor to join their team in Burnaby. The role involves managing customer inquiries, processing repair orders, and ensuring customer satisfaction. Candidates should have a valid BC driver's license and strong communication skills. Enjoy a collaborative work culture with opportunities for growth and various incentives.

Benefits

Discounted vehicle purchasing

Boot allowance

Computer rebate

Employee referral program

RRSP matching

Tool purchase subsidy

Comprehensive health and dental plans

Training and development opportunities

Recognition and engagement events

Qualifications

• Working knowledge of automotive equipment.
• Ability to maintain records and prepare reports.
• Cooperative teamwork skills.

Responsibilities

• Handle customer inquiries and write repair orders.
• Ensure accurate completion of paperwork.
• Assist in scheduling service appointments.

Skills

Customer satisfaction techniques

Effective communication

Teamwork

Decision-making

Education

Valid BC driver’s license

Tools

Computerized systems

Job description

UNLIMITED POSSIBILITIES AHEAD.

Position:

Service Advisor

Status:

Full-Time

Dealership:

OpenRoad Audi Boundary

Department:

Service

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country, representing 21 automotive brands across 34 locations, with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we seek team players eager to learn, work hard, and take ownership of their roles.

A Career at OpenRoad Means You'll Enjoy:

• Opportunity to work with a variety of OEM brands including Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing incentives such as discounted vehicle purchasing, boot allowance, computer rebate, employee referral program, RRSP matching, and tool purchase subsidy
• Training and development opportunities for skill enhancement and growth
• A collaborative, friendly, and progressive work culture emphasizing transparency, innovation, relationships, and empowerment
• Comprehensive health and dental plans focused on associate wellness
• Recognition and engagement events

Role & Responsibilities:

• Handle customer inquiries promptly, listen to vehicle concerns, and write repair orders.
• Ensure all paperwork is accurately completed, documenting customer requests and points of concern.
• Obtain customer signatures and vehicle data, filling in required fields on repair orders.
• Process paperwork as jobs are completed.
• Review repairs and changes with customers upon vehicle delivery.
• Assist in scheduling service appointments, allowing adequate time for repairs and maintenance, and securing additional time as needed.
• Monitor ongoing work to ensure proper execution and timely completion; notify customers of delays or additional work needed.
• Use service files to suggest additional repairs or services.
• Estimate costs and completion times; seek assistance from the Service Manager if needed.
• Identify repeat repairs and assign original technicians to comeback jobs.
• Notify customers when backordered parts arrive.
• Verify warranty coverage and repair details.
• Resolve customer complaints, aiming for win/win outcomes, and suggest preventative measures to reduce complaints.
• Perform walk-around inspections noting damages like scratches or dents.
• Arrange for transportation and manage loaner vehicles as needed.
• Work to improve dealership CSI and customer satisfaction in line with OpenRoad's policies.
• Maintain organized paperwork and reception area.
• Follow safety policies and report accidents immediately.
• Perform other duties as assigned; position duties may evolve as needed.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Working knowledge of automotive equipment.
• Customer satisfaction and retention techniques.
• Ability to maintain records and prepare reports using computerized systems.
• Cooperative teamwork skills.
• Effective communication skills.
• Ability to operate assigned equipment.
• Sound decision-making abilities.
• Valid BC driver’s license with a clean record.

Internal candidates must apply via the SharePoint form to avoid delays. More info at: https://orag.bamboohr.com/careers/4300

We are an equal-opportunity employer embracing diversity. We support our associates' growth to help them achieve their goals.

JOIN US AND GROW WITH US!

Thank you for your interest. Only shortlisted candidates will be contacted.