Service Advisor- Night (6-month contract)

PAG Direct; Richmond Hill; On-site; CAD 45,000 - 95,000; Full time

Benefits offered by this job

Newly renovated facility

Education Assistance Program

Manufacturer learning opportunities

Employee discounts on products and/or

Employee Referral Program

Proactive management

Job summary

PAG Direct is hiring a 6-month contract Service Advisor - Night Shift for the Richmond Hill Toyota team in Richmond Hill, Ontario. The role focuses on delivering customer-first service, resolving issues, and ensuring quality repairs during night hours.

Candidates should have 1-3 years in automotive service, a valid driver's license, strong communication, and the ability to work in a fast-paced environment. The position offers a base salary of $45,000 with night shift premium and potential

Qualifications

• Customer service experience in automotive or dealership environments.
• Valid driver’s license with clean abstract.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide customer-first service and negotiate win-win outcomes.
• Assist customers to understand their service needs and explain options.
• Use Reynolds and Reynolds system to process vehicle information and work orders.
• Maintain accuracy and attention to detail during busy shifts.

Skills

Customer service

Communication skills

Sales negotiation

Computer basics

Driver's license

Tools

Reynolds and Reynolds

Job description

Full Time Richmond Hill, ON, CA

Salary Range: $45,000.00 To $95,000.00 Annually

PAG Direct is looking to hire a 6-month contract Service Advisor - Night Shift to join the Richmond Hill Toyota team!

If you are a driven, passionate, enthusiastic candidate, who wants to be part of a fast-growing team this position is for you!

Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry!

Benefits of working with us:

• Newly renovated state of the art facility and equipment
• Employee Education Assistance Program
• Manufacturer learning opportunities to help you grow and support your professional development
• Generous employee discounts on products and services
• Employee Referral Program
• Proactive and knowledgeable management

Responsibilities:

• Well-rounded background in customer service.
• Have a “Customer first” and “Fix it right the first time” mentality.
• Strong facilitation skills and the ability to work with customers to understand their needs.
• Confident in their approach with customers to negotiate win-win.
• Sustains a high attention to details and a positive attitude in a fast-paced environment
• Strives to go the extra mile to meet the quality standards our customers expect.

Qualifications:

• Valid Driver’s License with recent drivers abstract
• Able to establish and maintain good working relations with customers and staff by providing courteous, efficient and professional service.
• Exceptional customer service and communication skills
• Basic computer knowledge
• Strong organizational skills with the ability to work in a fast-paced environment
• Reynolds experience is an asset

Experience:

• Automotive Service Advisor: 1-3 years (preferred)
• Dealership: 1 year (Preferred)
• Reynolds and Reynolds: 1 year (Preferred)

Work Schedule:

• Monday to Thursday: 12pm to 9pm
• Sunday: 8am to 4pm
• Friday and Saturday: OFF

Compensation:

• Base salary of $45,000 (including night shift premium) and performance bonus, OTE up to $125,000 annually

Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.