Service Advisor (Mayfield Ford Lincoln)

The Humberview Group; Brampton; On-site; CAD 50,000 - 100,000; Full time

Benefits offered by this job

Career Growth

Rewards & Bonuses

Comprehensive Benefits

Training & Mentorship

Exclusive Perks

Lifestyle Benefits

Great Team Culture

Work-Life Balance

Job summary

The Humberview Group in Brampton is seeking a Service Advisor to join our team. You will be the first point of contact for customers bringing in vehicles for service, advising on necessary services and routine maintenance, and booking appointments to build lasting relationships.

You will also advise on additional services, manage estimates and scheduling to maximize efficiency, and guide customers on vehicle care with professionalism.

Qualifications

• Customer service experience is required.
• Previous Service Advisor experience is preferred.
• A valid driver's license with clean driving record is required.
• Experience with Ford brand is a plus.

Responsibilities

• Greet customers upon arrival and conduct detailed vehicle walk-arounds to assess service needs and document concerns.
• Provide professional recommendations on required repairs, maintenance, and preventative services based on vehicle condition and manufacturer guidelines.
• Manage repair estimate timelines, shop loading, and service scheduling to maximize efficiency and customer satisfaction.
• Schedule and coordinate service appointments while ensuring effective workflow within the Service Department.
• Advise customers on the care of their cars and the value of maintaining their vehicles.
• Address customer inquiries, concerns, and service-related questions with professionalism and care.
• Monitor the progress of repair orders throughout the day and provide timely updates to customers.
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
• Additional duties as assigned.

Skills

Customer service

Service advisor experience

Strong interpersonal skills

Time management

Initiative

Written and verbal communication

Conflict resolution

Ford brand experience

Tools

CDK

Job description

Mayfield Ford Lincolnis looking for aService Advisor to add to their team in Brampton. Mayfield Ford Lincoln is proud to be a member of The Humberview Group, representing 20 dealerships and 18 automotive brands.

OurService Advisors are one of the first points of contact with customers who bring their vehicles in for service.They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance.

The ServiceAdvisor will also advise customers on other available services, book appointments, and build lasting relationships.

Compensation: Base salary + Bonus, ranging from $50,000 to $100,000 a year.

Why Join The Humberview Group?

• Career Growth– Advancement opportunities across 20 stores and 18 brands.
• Rewards & Bonuses– Referral bonuses up to $2,000 and incentive programs.
• Comprehensive Benefits– Health, dental, travel, life insurance, RRSP matching, and an Employment Assistance Program (EAP).
• Training & Mentorship– Learn from experienced leaders who support your growth.
• Exclusive Perks– Team member pricing on vehicles, service, parts, and accessories.
• Lifestyle Benefits– Discounts on brands and gym memberships.
• Great Team Culture– Social events, BBQs, and team outings.
• Work-Life Balance– No Sundays or holidays, plus long summer weekends.

The Humberview Group is one of Ontario’s leading automotive dealer groups and a proud winner of Canada’s Best Managed Companies for 2024, 2025, and 2026.

With over60 years of success, our people and customer relationships continue to drive our growth.

What You'll Do

• Greet customers upon arrival and conduct detailed vehicle walk-arounds to assess service needs and document concerns.
• Provide professional recommendations on required repairs, maintenance, and preventative services based on vehicle condition and manufacturer guidelines.
• Manage repair estimate timelines, shop loading, and service scheduling to maximize efficiency and customer satisfaction.
• Schedule and coordinate service appointments while ensuring effective workflow within the Service Department.
• Advise customers on the care of their cars and the value of maintaining their vehicles.
• Address customer inquiries, concerns, and service-related questions with professionalism and care.
• Monitor the progress of repair orders throughout the day and provide timely updates to customers.
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
• Additional duties as assigned.

What We Look For:

• A great attitude!
• Customer service experience is required.
• Previous Service Advisor experience is preferred.
• A valid Drivers License and clean driving record is required.
• Strong interpersonal skills and a focus on building and maintaining relationships.
• Experience with CDK is an asset.
• Strong organizational and time management skills.
• Takes initiative and is self-motivated.
• Skilled communicator (both written and oral).
• Able to resolve conflict.
• Experience with the Ford brand would be considered an asset.
• A desire to achieve the very best in customer service and teamwork.

Join Our Team

At The Humberview Group, we believe great people create great experiences. We invest in enthusiastic, driven individuals by providing the training, mentorship, and support needed for long-term success.

Whether you’re starting your automotive career or looking for your next opportunity, we’d love to hear from you.

The Humberview Group is an equal opportunity employer. Accommodations are available upon request throughout the recruitment process. We thank all candidates, but only those selected for an interview will be contacted. Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.

About Us

20 stores. 17 brands. 5000 vehicles, 1 promise: Serving youbetter, each and every day. Since 1962, we've grown to become oneof the largest dealer groups in Ontario. We serve thousands ofhappy customers every year, thanks to our huge vehicle network,fantastic incentives, and award- winning customer service. Webelieve world class service takes world class people, which is whywe look to hire individuals who support our serve philosophy.

After so many years working in the automotive industry and withdifferent groups, I must say The Humberview Group is one the topgroups to work for.

It offers a positive environment, great culture, and they respectyou and your family time. It’s very well-organized, or better yet,a well-oiled machine

Sean

The Humberview Group is a great place to work! It is a verypositive environment and has a good corporate culture. I feel thatI am able to come to work and perform at my best because mymanagers are very supportive and constructive with all feedbackand help me to progress in my role.

Mary

As an immigrant 4yrs ago, beyond just a workplace, The Humberview Group has become my home away from home.Their commitment to promoting work-life balance is not just lip service but is a part of their culture wherethey go above and beyond ensuring one’s growth personally and professionally. Working for HG is not just a job,it’s a fulfilling journey where every Team Member is valued and empowered to succeed.