Service Advisor job

Tirecraft; Ontario; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a service advisor at a leading automotive service provider. This role is perfect for individuals who thrive on customer interaction and have a passion for the automotive industry. As a service advisor, you will be the vital link between customers and technicians, ensuring that every vehicle service is seamless and satisfactory. With a focus on excellent communication and organizational skills, you will help customers understand their vehicle needs while managing multiple work orders. This position offers competitive compensation, performance bonuses, and opportunities for career advancement in a supportive work environment. If you are dedicated to providing exceptional customer service and eager to grow in your career, this is the opportunity for you.

Benefits

Health Coverage

Dental Coverage

Vision Coverage

Retirement Savings Plans

Performance Bonuses

Career Advancement Opportunities

Qualifications

• Strong communication skills to explain technical details to customers.
• Solid understanding of automotive systems and services.

Responsibilities

• Greet customers and gather information about vehicle issues.
• Prepare detailed work orders and provide cost estimates.

Skills

Excellent Communication Skills

Automotive Knowledge

Organizational Skills

Customer Service Orientation

Problem-Solving Skills

Education

High School Diploma

Automotive Certification

Tools

Customer Relationship Management (CRM) Software

Automotive Diagnostic Tools

Job description

• Service Advisor Jobs at TIRECRAFT in Ontario

If you want a rewarding job in the automotive industry, becoming a service advisor at TIRECRAFT in Ontario could be ideal for you. Service advisors play a key role in keeping customers happy by connecting them with the mechanics who work on their vehicles. This role requires excellent communication skills, a good understanding of automotive services, and a passion for helping people.

Key Responsibilities of a Service Advisor

Service advisors at TIRECRAFT have a variety of important duties that help keep the service department running smoothly. These duties include:

• Customer Interaction: Greeting customers, listening to their concerns, and gathering information about their vehicle’s issues.
• Work Order Preparation: Crafting detailed work orders that outline the services needed, the estimated costs, and the time required to complete the job.
• Communication with Technicians: Acting as the liaison between customers and technicians, ensuring technicians understand the customer’s concerns and keeping the customer informed about the progress of their vehicle’s service.
• Estimating Costs: Providing accurate cost estimates for services and repairs and explaining these estimates clearly to customers.
• Customer Follow-Up: After the service is completed, following up with customers to ensure they are satisfied with the work done and addressing any further concerns they might have.

Skills and Qualifications for Service Advisors

To be successful as a service advisor at TIRECRAFT, candidates should possess the following skills and qualifications:

• Excellent Communication Skills: Essential for explaining technical details in an understandable way.
• Automotive Knowledge: A solid understanding of automotive systems and services.
• Organizational Skills: Managing multiple work orders and coordinating with technicians.
• Customer Service Orientation: A focus on customer satisfaction is key.
• Problem-Solving Skills: Ability to think on their feet and find solutions that meet customer needs.

Competitive Compensation and Benefits

TIRECRAFT offers competitive compensation packages to attract and retain top talent. Service advisors can expect:

• Competitive Salaries: A salary structure that is competitive within the industry.
• Performance Bonuses: Opportunities to earn performance-based bonuses.
• Comprehensive Benefits: Health, dental, and vision coverage, as well as retirement savings plans.
• Career Advancement Opportunities: Opportunities for advancement within the company.

Training and Development at TIRECRAFT

TIRECRAFT places a strong emphasis on training and development. New hires undergo comprehensive training programs covering:

• Product Knowledge: Understanding the various products and services offered by TIRECRAFT.
• Customer Service Techniques: Best practices for interacting with customers.
• Technical Training: Basic understanding of automotive systems.

Ongoing development opportunities include workshops, seminars, and online courses.

A Day in the Life of a TIRECRAFT Service Advisor

A typical day for a service advisor at TIRECRAFT involves:

• Morning Preparation: Reviewing the day’s appointments and preparing work orders.
• Customer Check-Ins: Greeting customers and discussing their vehicle issues.
• Coordination with Technicians: Communicating with technicians about work orders.
• Updating Customers: Keeping customers informed about the status of their vehicles.
• Quality Control: Ensuring that the work performed meets TIRECRAFT’s standards.
• Follow-Up: Contacting customers after their service to address any questions or concerns.

Why Choose TIRECRAFT?

Choosing a career as a service advisor at TIRECRAFT means joining a company that values its employees. Here are some reasons why TIRECRAFT stands out:

• Reputation: A strong reputation in the automotive service industry.
• Work Environment: A positive and supportive work environment.
• Community Involvement: Commitment to giving back to the community.

How to Apply for a Service Advisor Position

If you’re interested in becoming a service advisor at TIRECRAFT in Ontario, the application process is straightforward:

• Prepare Your Resume: Highlight your relevant experience and skills.
• Write a Cover Letter: Explain your interest in the position.
• Submit Your Application: Visit the TIRECRAFT website or specific location’s career page.
• Interview Process: Be prepared to discuss your experience and skills.

Tips for a Successful Interview

To increase your chances of success in the interview, consider these tips:

• Research TIRECRAFT: Learn about the company’s history and values.
• Practice Common Interview Questions: Prepare answers to common interview questions.
• Be Punctual: Arrive on time for the interview.
• Ask Questions: Prepare a few questions about the role.

The Future of Service Advisors at TIRECRAFT

As the automotive industry changes, the job of service advisors at TIRECRAFT will also evolve. TIRECRAFT supports its employees by offering ongoing training and professional development programs.

Join TIRECRAFT: Rewarding Careers for Passionate Automotive Service Advisors

Service advisor positions at TIRECRAFT offer a rewarding career path with competitive compensation and opportunities for advancement. If you have a passion for the automotive industry and enjoy helping people, this could be the perfect job for you. Join the TIRECRAFT team and be a part of a company that values excellence and customer service.