Service Advisor - Jaguar Land Rover Waterloo

Policaro Group; Southwestern Ontario; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation with uncapped

Benefits from day one

Employee appreciation and events

Professional development opportunities

Positive work environment

Work-life balance with generous leave

Community engagement and volunteerDays

Job summary

Policaro Group in Waterloo, Ontario, is seeking a Service Advisor to join our luxury automotive team. You will build relationships with clients, welcome VIP guests, and coordinate service experiences with Jaguar Land Rover Waterloo.

This full-time role offers uncapped compensation with bonuses, a comprehensive benefits package from day one, and opportunities for professional growth within a family-like, supportive work environment across our premium brands in Southern Ontario.

Qualifications

• Proven experience in automotive service capacity (premium luxury is an asset).
• Passion for premium vehicles and delivering outstanding customer experience.
• Strong negotiation and communication skills.
• Self-motivated, ambitious, and goal-oriented mindset.

Responsibilities

• Build and maintain relationships with new and existing clients.
• Provide a VIP service experience from drop off to pickup.
• Stay up to date on latest models, features, and industry trends.
• Achieve and exceed monthly service and CSI targets.

Skills

Automotive service exp

Premium/luxury car knowledge

Negotiation skills

Communication skills

Job description

Service Advisor - Jaguar Land Rover Waterloo

Service Advisor Full-time Regular Business Operations Waterloo, ON, CA

AccelerateYour Career!

Areyou a dynamic, results-driven sales professional with a passion for luxuryvehicles and exceptional customer service? We are seeking a Service Advisorto join our high-performance team!

WhyJoin Us?

AtPolicaro Group, we don't just sell cars—we deliver world-classexperiences. Our commitment to excellence, innovation, and customersatisfaction is matched by our dedication to our employees' growth andwell-being. As a Service Advisor, you'll work with premium brands,cutting-edge technology, and a supportive team that values your success.

What You'll Do:

• Build and maintain relationships with new and existing clients
• Provide a VIP service experience from drop off to pickup
• Stay up to date on latest models, features, and industry trends
• Achieve and exceed monthly service and CSI targets

What We're Looking For:

• Proven experience in automotive service capacity (premium luxury is an asset)
• Passion for premium vehicles and delivering outstanding customer experience
• Strong negotiation and communication skills
• Self-motivated, ambitious, and goal-oriented mindset

What We Offer:

• Competitive Compensation: uncapped commission and performance bonuses
• Comprehensive Benefits Package on Day 1: Including health, dental, vision and disability coverage
• Employee Appreciation: Regular events such as food trucks, dinners, and gift cards to recognize and celebrate our team's efforts
• Professional Development: Opportunities for growth within the company; we believe in promoting from within
• Positive Work Environment: A supportive, family-like atmosphere where management is approachable, and employees are treated with respect
• Work-Life Balance: We value your time and strive to provide a balance that supports your personal and professional life with generous vacation, paid sick and personal days
• Community Engagement: Be part of a company that supports charitable initiatives, including partnerships with organizations like the SickKids Foundation and paid volunteer days

Ready to Accelerate Your Career?

If you're driven, passionate, and ready to excel, we want tohear from you!

Policaro Group is an exclusive luxury automotive retailerlocated throughout the GTA and Southern Ontario. The Group takes immense pridein being recognized as one ofCanada’s Best Managed Companies in 2026 forthe fifth consecutive year. In addition, all our qualifying dealerships wereawarded Automotive News Canada's Best Dealership to work for in 2025. We arethe steward of eight automobile franchises representing Acura, BMW, Land Rover,Lexus, Porsche, Volvo, Tedson and Zenvo.

Our organization is home to over 550 highly trained,motivated, and inspired employees with a common focus on customer experience.With a firm dedication to providing unparalleled service, Policaro Groupensures that each customer interaction surpasses expectations, solidifying ourposition as a leader in the automotive retail sector.