Service Advisor (Jaguar-Land Rover Richmond)

Go Auto; Richmond; On-site; CAD 40,000 - 60,000; Full time

Job summary

Go Auto is looking for an enthusiastic Service Advisor to join their dynamic team in Richmond. This role involves engaging with customers, diagnosing automotive issues, and working closely with technicians to ensure high-quality service. The ideal candidate will possess strong communication skills, a passion for cars, and a commitment to customer satisfaction. Join us and enjoy perks like comprehensive healthcare, extensive training opportunities, and a supportive team environment as you build a lifelong career in the automotive industry.

Benefits

Access to courses and training

10% annual return investment program

Up to five weeks of paid vacation after ten years

Comprehensive healthcare benefits

Opportunities for advancement

Supportive team environment

Participation in charitable initiatives

Long-term career prospects

Qualifications

• Passion for cars and excellent communication skills.
• Strong problem-solving and organizational skills.
• Previous experience in automotive preferred.

Responsibilities

• Greet customers and diagnose their automotive concerns.
• Provide accurate estimates and maintain communication about vehicle status.
• Handle multiple tasks efficiently and foster customer relationships.

Skills

Communication

Problem-solving

Organizational skills

Calm under pressure

Education

Previous experience as a Service Advisor

Valid driver's license

Job description

Job Description

Service Advisor

Are you passionate about cars and delivering excellent customer service? Do you thrive in a dynamic, fast-paced environment? We are seeking an enthusiastic Automotive Service Advisor to join our team. If you're looking to advance your career in a lively work atmosphere, this is your opportunity!

Responsibilities:

• Greet customers warmly and listen attentively to their automotive concerns.
• Diagnose issues by asking relevant questions and explaining technical details in simple terms.
• Work closely with technicians to provide accurate estimates and recommend services.
• Keep customers informed about their vehicle's status and resolve any issues promptly.
• Handle multiple tasks such as phone inquiries, walk-ins, and customer follow-ups efficiently.
• Build strong relationships with customers, fostering loyalty and trust.
• Stay updated on automotive trends and technologies.
• Maintain a positive, team-oriented attitude and support colleagues.

Requirements:

• Passion for cars and excellent communication skills.
• Ability to remain calm under pressure.
• Strong problem-solving and organizational skills.
• Proficiency with computers for estimates and service entries.
• Valid driver's license.
• Previous experience as a Service Advisor or automotive knowledge preferred.

Perks:

• Training & Development - Access to courses and training to enhance your skills.
• Investment Program - Receive a 10% annual return, up to 16%, based on company profits.
• Vacation - Enjoy up to five weeks of paid vacation after ten years of service.
• Health & Dental - Comprehensive healthcare benefits and health spending accounts.
• Career Growth - Opportunities for advancement within our promote-from-within culture.
• Team Environment - Work with a supportive, positive team.
• Community Involvement - Participate in charitable initiatives.
• Long-term Careers - Build a meaningful, lifelong career with us.

Join Go Auto and start your rewarding automotive career today!