Service Advisor: Growth, Training & Benefits

Brandt Group of Companies; Belleville; On-site; CAD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Continuous learning

Opportunities for advancement

Comprehensive benefits coverage

Retirement savings programs

Job summary

Brandt Peterbilt in Belleville is seeking a Service Advisor to assist the service manager with maintaining accurate and on-time reports and records for the Service Department's operation.

The role involves handling customer inquiries, opening and tracking work orders, maintaining the service library and filing systems, and updating customer profiles. It offers opportunities for advancement within a growing company and comprehensive benefits.

Qualifications

• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions.
• High School Diploma or equivalent experience.
• General understanding of office procedures.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Skills

Microsoft Office

Internet functions

Education

High School Diploma or equivalent experience

Job description

Brandt Peterbilt in Belleville is seeking a Service Advisor to assist the service manager with maintaining accurate and on-time reports and records for the Service Department's operation.

The role involves handling customer inquiries, opening and tracking work orders, maintaining the service library and filing systems, and updating customer profiles. It offers opportunities for advancement within a growing company and comprehensive benefits.