Service Advisor - Brian Jessel BMW

Plaza Kia; Vancouver; On-site; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Company events

Employee assistance program

Extended health care

Store discount

Vision and dental care

Semi-Annual Team Buildings

Job summary

Brian Jessel BMW in Vancouver seeks a Service Advisor to be the first contact for customers in the Service Department. You will use strong communication to guide clients through service options and maintain a professional, welcoming atmosphere throughout their visit.

The role requires managing appointments, reviewing service history, and providing accurate quotes, while collaborating with technicians to ensure timely job completion and a superb customer experience.

Qualifications

• Maintain a high level of grooming, hygiene, and professional appearance.
• Excellent communication and interpersonal skills for client interactions.
• Ability to manage multiple priorities and meet deadlines.
• Experience in automotive service environment preferred.

Responsibilities

• Build strong relationships with clients and retain their business long term.
• Maintain a welcoming atmosphere when greeting clients.
• Coordinate before and during customer appointments; record data in the Dealer Management System.
• Review customers' history and consult on recommended repairs; quote based on prior recommendations.

Skills

Customer service

Communication skills

Time management

Teamwork

Driver's license

Tools

Reynolds and Reynolds

Job description

Service Advisor - Brian Jessel BMW Pay Rate: $60000 - 100000 per year Brian Jessel BMW / Pre - Owned

Service Advisor - Brian Jessel BMW

Department: Service

Reports To: Service Manager

Status: Full-time, Permanent role with Company Benefits

Location: 2311 Boundary Road, Vancouver, BC V5M 4W5

About Our Organization:

Brian Jessel BMW has been the leading BMW dealership serving the Lower Mainland for over 40 years, since 1986. As the leading BMW dealership across Canada, we believe our people determine our company's success.

We pride ourselves on providing first-class service and a unique BMW purchasing experience to our clients. We carry forward our winning business formula to build and empower our team of 200 talented individuals.

Together at Brian Jessel BMW, we promote:

• A Respectful and professional environment
• Supportive and collaborative teams
• Personal & career growth, as well as development opportunities

We continue to foster an environment of growth and success through regular assessments of our client’s experience and our employee’s engagement.

Work with us, Drive with us, and be a part of our Winning Team!

Benefits & Perks:

• Company events
• Employee assistance program
• Extended health care
• Store discount
• Vision and dental care
• Semi-Annual Team Buildings

Summary of Position:

Our Automotive Service Advisors play a pivotal role as the initial point of contact between the Service Department and the vehicle owner. They must adeptly navigate technical knowledge through effective communication while cultivating clients through exceptional service.

Duties & Responsibilities:

• Build strong relationships with clients and retain their business long term.
• Maintain a high level of grooming, hygiene, and professional appearance.
• Assist in facilitating a welcoming atmosphere when greeting clients.
• Providing efficient and accurate coordination before and during customer appointments.
• Accurately record information and data into Dealer Management System.
• Review customers history and consult on previously recommended repairs.
• Perform quotations based on previous recommendations and future maintenance.
• Active walk arounds, review and pre-qualify appointments.
• Creating Customer repair orders using accurate and detailed information from the client.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Provide Informed recommendations factoring in Safety, Reliability and Cost Effectiveness.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, required parts and job completion times.
• Explanation of billing post vehicle servicing to explain all work performed and provide future work recommendations with the ability to communicate complex concepts clearly.
• Provide the Ultimate Customer Experience resulting in customer loyalty and everlasting relationships.

Qualifications:

• Maintain a high level of grooming, hygiene, and professional appearance.
• Knowledge of features advantages and benefits of vehicle maintenance and repairs.
• Understanding of automotive systems and the ability to communicate complex concepts clearly.
• Understanding basic automotive techniques related to repair and servicing of automobiles.
• Ability to follow oral and written instructions with attention to detail.
• The ability to create the ultimate customer experience by meeting and exceeding set expectations.
• Time management and communication skills.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work in a team-based environment and achieve common goals.
• Must have and maintain a valid driver’s license and safe driving record.
• Must be capable of managing challenging customer situations, resolving conflicts, and building positive relationships even in difficult circumstances.
• Must have strong organizational skills and the ability to multitask.
• Must work congenially with other team members, with Technicians, and with those in other departments within the dealership.
• Should be capable of working independently, managing his or her time and workflow.

Job Specifications:

• 3 - 5 years of experience in the automotive field in a similar position; luxury brand experience is preferred

• Experience with Reynolds and Reynolds program an asset.
• Ability to work with all levels of management and staff
• Strong Communication skills.
• Retail automotive service experience, preferred

Compensation:

$60,000 - $100,000 per year

Work Environment:

Monday to Saturday (Rotational Schedule). The hours and days of work depending on your role with a 40-hour workweek for full-time employment.

Our hours of operations are below for your reference.

• Monday to Friday from 7:30am to 6:00pm
• Saturday from 8:30am to 5:00pm