Service Advisor - BMW Etobicoke

Policaro Group; Toronto; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Uncapped commission

Performance bonuses

Benefits on Day 1 (health, dental,视ion

Vision coverage

Employee appreciation events

Professional development

Positive work environment

Work-life balance

Community engagement

Job summary

Policaro Group in Ontario is seeking a Service Advisor to join our luxury automotive team. You will build relationships with clients and deliver VIP service from drop-off to pickup.

You will stay up to date on latest models and features, and strive to meet monthly service and CSI targets while representing premium brands with professionalism and care.

Qualifications

• Proven experience in automotive service capacity (premium luxury is an asset)
• Passion for premium vehicles and delivering outstanding customer experience
• Strong negotiation and communication skills
• Self-motivated, ambitious, and goal-oriented mindset

Responsibilities

• Build and maintain relationships with new and existing clients
• Provide a VIP service experience from drop off to pickup
• Stay up to date on latest models, features, and industry trends
• Achieve and exceed monthly service and CSI targets

Skills

Relationship building

Negotiation

Communication

Customer service

Job description

Are you a dynamic, results-driven sales professional with a passion for luxury vehicles and exceptional customer service? We are seeking a Service Advisor to join our high-performance team!

WhyJoin Us?

At Policaro Group, we don't just sell cars—we deliver world-class experiences. Our commitment to excellence, innovation, and customer satisfaction is matched by our dedication to our employees' growth and well-being. As a Service Advisor, you'll work with premium brands, cutting-edge technology, and a supportive team that values your success.

What You'll Do:

• Build and maintain relationships with new and existing clients
• Provide a VIP service experience from drop off to pickup
• Stay up to date on latest models, features, and industry trends
• Achieve and exceed monthly service and CSI targets

What We're Looking For:

• Proven experience in automotive service capacity (premium luxury is an asset)
• Passion for premium vehicles and delivering outstanding customer experience
• Strong negotiation and communication skills
• Self-motivated, ambitious, and goal-oriented mindset

What We Offer:

• Competitive Compensation: uncapped commission and performance bonuses
• Comprehensive Benefits Package on Day 1: Including health, dental, vision and disability coverage
• Employee Appreciation: Regular events such as food trucks, dinners, and gift cards to recognize and celebrate our team's efforts
• Professional Development: Opportunities for growth within the company; we believe in promoting from within
• Positive Work Environment: A supportive, family-like atmosphere where management is approachable, and employees are treated with respect
• Work-Life Balance: We value your time and strive to provide a balance that supports your personal and professional life with generous vacation, paid sick and personal days
• Community Engagement: Be part of a company that supports charitable initiatives, including partnerships with organizations like the SickKids Foundation and paid volunteer days

Policaro Group is an exclusive luxury automotive retailer located throughout the GTA and Southern Ontario. The Group takes immense pride in being recognized as one ofCanada’s Best Managed Companies in 2026 for the fifth consecutive year. In addition, all our qualifying dealerships were awarded Automotive News Canada's Best Dealership to work for in 2025. We are the steward of eight automobile franchises representing Acura, BMW, Land Rover, Lexus, Porsche, Volvo, Tedson and Zenvo.

Our organization is home to over 550 highly trained,motivated, and inspired employees with a common focus on customer experience.With a firm dedication to providing unparalleled service, Policaro Groupensures that each customer interaction surpasses expectations, solidifying ourposition as a leader in the automotive retail sector.