Service Advisor - Audi West Ottawa

Plaza Kia; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Medical insurance

On-site parking

Career development

Employee discounts

Professional environment

Job summary

Mark Motors Group in Ottawa, Ontario, is seeking a professional Service Advisor for Audi West Ottawa to deliver an exceptional customer experience and manage service workflows. The role requires 2-4 years of automotive service advisory experience, strong communication and organizational skills, and proficiency with dealership management systems.

A valid driver’s license is required; on-site work, with salary and bonus opportunities, is offered.

Qualifications

• 2-4 years of experience as a Service Advisor in an automotive dealership
• Exceptional customer service and communication skills
• Strong organizational and multitasking abilities
• Proficiency with dealership management systems and computer applications
• Valid driver's license with a clean driving record

Responsibilities

• Greet customers, listen to vehicle concerns and ask clarifying questions to support accurate problem identification
• Maintain timely communication with customers regarding vehicle status and repair progress
• Notify customers upon repair completion, review work performed and answer questions clearly
• Contact customers to schedule preventative maintenance, inspections, or follow-up appointments
• Take a pre-service video of the customer’s vehicle before it enters the service area
• Identify and research vehicle maintenance history, recalls, warranty coverage, and required updates
• Prepare accurate written work orders outlining customer concerns and recommended services
• Track all open repair orders and maintain up-to-date status information for each vehicle
• Serve as liaison between customers, technicians, parts personnel, and manufacturers
• Verify post-maintenance checks are completed prior to vehicle delivery
• Review and enter technician labor times, conduct road tests when required, and close work orders
• Present service quotes, explain required or recommended work, and provide informed maintenance recommendations
• Promote preventative maintenance services in alignment with manufacturer guidelines
• Follow up on special-order parts and confirm necessary appointments with customers
• Coordinate with parts inventory personnel to confirm parts availability and reduce downtime
• Ensure special-order parts are tracked, received, and scheduled before customer departure

Skills

Customer service

Communication skills

Organizational abilities

Attention to detail

Tools

Dealership management systems

Computer applications

Job description

Service Advisor - Audi West Ottawa Pay Rate: $50000 - 70000 per year Audi West Ottawa

Audi West Ottawa is looking for a professional and customer-focused Service Advisor to join our team. This is an exciting opportunity to build a rewarding career with a luxury automotive brand while providing an exceptional customer experience.

Responsibilities:

Customer Interaction & Communication

• Greet customers, listen to vehicle concerns and ask clarifying questions to support accurate problem identification.

• Maintain timely communication with customers regarding vehicle status and repair progress.

• Upon repair completion, notify customers, review work performed, and ensure all questions are answered clearly.

• Contact customers to schedule preventative maintenance, inspections, or follow‑up appointments.

Service Intake & Documentation

• Take a pre‑service video of the customer’s vehicle before it enters the service area.

• Identify and research vehicle maintenance history, recalls, warranty coverage, and required updates.

• Prepare accurate written work orders outlining customer concerns and recommended services.

• Track all open repair orders and maintain up‑to‑date status information for each vehicle.

Coordination & Workflow Management

• Serve as the liaison between customers, technicians, parts personnel, and manufacturers to ensure clear communication.

• Verify that all required post‑maintenance checks are completed prior to vehicle delivery.

• Review and enter technician labor times, conduct road tests when required, and close work orders upon completion.

Sales & Service Recommendations

• Present service quotes, explain required or recommended work, and provide informed maintenance recommendations.

• Actively promote and sell preventative maintenance services in alignment with manufacturer guidelines.

• Follow up on special‑order parts and confirm necessary appointments with customers.

Parts & Inventory Collaboration

• Coordinate with parts inventory personnel to confirm parts availability and reduce vehicle downtime.

• Ensure all special‑order parts are tracked, received, and scheduled appropriately before customer departure.

Qualifications

• 2-4 years of experience as a Service Advisor in an automotive dealership environment

• Exceptional customer service and communication skills

• Strong organizational and multitasking abilities

• Proficiency with dealership management systems and computer applications

• Valid driver's license with a clean driving record

What We Offer

At Mark Motors Group, we value our employees and are committed to providing a supportive workplace with opportunities to grow. Our benefits include:

• Health, dental, and medical insurance, with benefits beginning after three months of employment.

• Disability insurance.

• Employee Assistance Program (EAP) for employees and their families.

• Free on-site employee parking.

• Career development and growth opportunities.

• Employee discounts on products and services.

• A professional, team-oriented environment representing premium automotive brands.

Vacancy status

This position is for an existing vacancy, and applications are being accepted for immediate hire.

Mark Motors Group does not use artificial intelligence (AI) to screen, assess, or select applicants as part of the recruitment process.

Compensation:

Competitive hourly wage plus a monthly performance-based bonus.

Location

269 West Hunt Club Road

Job type

Full-time, Monday to Friday, 7:00 AM – 5:00 PM

Candidates selected for this role will be contacted via email address to start the first stage of the hiring process.