Service Advisor

Inland Truck & Equipment; West Kelowna; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Extended Medical (Vision)

Dental

Prescription benefits

RRSP with employer matching

Long Term Disability

Short Term Disability

Life Insurance

AD&D Insurance

Paid Time Off

Annual boot allowance

Job summary

Inland Truck & Equipment in Kelowna, BC is seeking a Service Advisor to manage check-ins, estimates, scheduling, and customer follow-up throughout the service process for trucks and equipment. The role emphasizes proactive communication, accurate estimating, and upselling related services while maintaining high customer satisfaction.

Preferred candidates have 3+ years related experience; training can be provided for strong customer service.

Qualifications

• 3+ years related experience and/or training; or equivalent combination of education and experience
• Strong communication skills, both oral and written
• Ability to learn new computer programs and data entry accurately

Responsibilities

• Greets walk-in customers and/or answers customer calls
• Schedules appointments and checks in customers throughout the service process
• Provides accurate estimates and sells related parts and services with customer approval
• Maintains communication with customers during service engagement
• Advises on vehicle care and manufacturer specifications
• Complies with safety regulations and WHMIS/OSHA training

Skills

Interpersonal skills

Team player

Problem solving

Verbal and written communication

Time management

Education

Post-secondary diploma or trade certification

Job description

ALL IN ON A REWARDING CAREER AT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

This position is located at our sales and service dealership in Kelowna, BC.

PAY RANGE

The salary range for this role is between $55,000 - $60,000, based on experience.

Canada Benefits Package

• Extended Medical (including Vision)
• Dental
• Prescription benefits
• RRSP with employer matching program
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities
• Annual boot allowance

THE OPPORTUNITY

The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed.

In this role, you will be at the forefront of Inland’s commitment to provide the highest standard of service to all our customers. Service Advisors will lead The Inland Way of understanding needs, proactivity, and exceeding customer expectations.

Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service approach.

Your Responsibilities

• Greets walk-in customers and/or promptly answers customer phone calls
• Schedules appointments, performs check-ins, and follows up with customers through the entire service process
• Provides accurate and thorough estimates, sells other related parts and services, and ensures customer reviews approves the estimate before proceeding with work
• Remains in communication with customer throughout the entire service engagement
• Proactively contacts customers to schedule preventative maintenance and repairs
• Maintains strong working knowledge of warranty parameters for KW chassis (re: trucks) and the major component suppliers and advises customers accordingly
• Owns the customer experience and creates value through continuous communication
• Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specifications
• Handles telephone inquiries regarding appointments and work in process
• Understands, keeps abreast of, and complies with provincial/state and local regulations that affect service operations, such as hazardous waste disposal, OSHA (US), WorkSafe BC (Canada), and Occupational Health & Safety Regulations.
• Becomes familiar with and complies with the company’s Health & Safety Manual. Reports any unsafe practices to a manager.
• Keeps up-to-date with WHMIS training (Canada) and OSHA HCS training (US).
• Other duties may be assigned

What We Look For

• Strong interpersonal skills, team player, helpful and cheerful with sales approach
• Ability to proactively problem-solve and think logically
• Good verbal and strong written communication skills
• 3+ years related experience and/or training; or equivalent combination of education and experience
• Post-secondary diploma or trade certification helpful but not required
• Strong ability to listen to other’s and be able to interpret issues and pass on to others
• Good mechanical aptitude and great organizational skills
• Strong computer skills, able to learn new computer programs and accurate keyboarding of data
• Functions well with large volume and fast-paced work environment.
• Accountability and dependability with strong time management
• Must be able to lift a minimum of 25 kgs or 50 lbs on occasion.
• Must be able to walk around shop floor/parts department and sit/stand at service counter