Product Support Representative - Parts

Inland Truck & Equipment; Nanaimo; On-site; CAD 95,000 - 110,000; Full time

Benefits offered by this job

Extended Medical (Vision)

Dental

Prescription benefits

RRSP with employer matching

Long Term Disability

Short Term Disability

Life Insurance

Paid Time Off

Training opportunities

Company vehicle

Job summary

Inland Truck & Equipment in Nanaimo, BC, is seeking a Product Support Representative (Outside Parts Sales) to lead heavy truck parts sales across Southern Vancouver Island. You will grow profitability for assigned accounts, call on customers, and promote products while delivering exceptional service.

The role requires knowledge of heavy truck parts and shop operations, with a background as a parts technician/counterperson preferred.

Qualifications

• High school diploma or GED required.
• Three years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of heavy truck parts and accessories, commercial truck shop operations and/or experience as parts technician/parts counterperson required.
• Excellent sales skills, preferably in a related field.
• Proficient in Microsoft Word and Excel.
• Strong organizational skills.
• Must have valid Driver’s License.
• Travel outside of the local area will be required, potentially to the USA; passport required.

Responsibilities

• Develop and achieve maximum sales volumes for assigned accounts.
• Provide value added services with consistent customer visits.
• Conduct new (cold) sales calls weekly.
• Monitor operations of assigned accounts; advise on inventory, services, products.
• Conduct sales calls with accounts to introduce new products/promotions.
• Provide superior customer service to all accounts.
• Plan territory coverage and manage time as per management expectations.
• Complete customer call reports with weekly results.
• Control personal expenses within budget; submit weekly expense reports.
• Investigate customer issues with appropriate departments.
• Assist counter personnel with orders, deliveries and inquiries.

Skills

Sales skills

Organizational skills

Customer service

Education

High school diploma or GED

Truck Parts Journeyperson certificate (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

ALL IN ON A REWARDING CAREER AT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

ALL IN ON A REWARDING CAREER AT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

This position is located at our sales and service dealership in Nanaimo, British Columbia and the territory for this position will be Southern Vancouver Island from Nanaimo south to Victoria.

SALARY

This position is paid a base salary plus commission with expected first-year on-target earnings of $95,000 - $110,000.

Canada Benefits Package

• Extended Medical (including Vision)
• Dental
• Prescription benefits
• RRSP with employer matching program
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities

In this role, you will also be provided with a company vehicle.

THE OPPORTUNITY

The Product Support Representative (Outside Parts Salesperson - Truck Parts Sales) is a sales leader in heavy truck parts sales and will be responsible for selling heavy truck parts and accessories to new and existing customers. In this role you will also be responsible for developing, maintaining and enhancing maximum parts department profitability and sales volumes of assigned accounts within a designated territory. In this outside sales position, you will call on customers, introduce products and promotions and provide superior customer service to all accounts in your territory.

This position requires knowledge of heavy truck parts, commercial truck shop operations, and/or experience as a parts technician/parts counterperson at a truck dealership.

Your Responsibilities

• Develop and achieves maximum sales volumes consistent with sales projections for assigned accounts
• Provide value added services with consistent customer visits
• Conduct new (cold) sales calls on a weekly basis
• Monitor operations of assigned accounts, offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements
• Conduct sales calls with assigned accounts to introduce new products and promotions
• Provide superior customer service to all accounts
• Plan territory coverage and manages time consistent with expectations of management
• Complete customer call report with weekly summary of results
• Control personal expenses within the approved budget and submits weekly expense reports
• Investigate and refers customer issues to the appropriate Department Manager and/or General Manager
• Assist counter personnel with orders, deliveries and customer inquiries

What We Look For

• High school diploma or general education degree (GED)
• Qualification as a truck Parts Journeyperson preferred
• Three years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of heavy truck parts and accessories, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson required.
• Excellent sales skills, preferably in a related field
• Proficient in Microsoft Word and Excel.
• Strong organizational skills
• Must have valid Driver’s License
• Strong business ethics with a professional approach at all times
• Travel outside of the local area will be required from time to time, typically generated by meetings at Inland branches, training programs or seminars, along with trips to vendor and OEM locations. This may include travel in both Canada and the USA, so it is essential you hold and maintain a valid driver’s licence and passport at all times and be able to travel as required.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.

keywords: parts sales, truck parts sales, outside parts sales, parts journeyperson, HD truck parts, parts and accessories, aftermarket, parts warranty