Service Advisor

Midas; Victoria; On-site; CAD 45,000 - 60,000; Full time

Job summary

Midas is seeking a Service Advisor to enhance shop profitability while delivering exceptional customer service. The role involves developing estimates, interpreting inspection results, and promoting teamwork to achieve shop goals. Ideal candidates will possess automotive knowledge and strong communication skills.

Qualifications

• At least 1 year of experience in the automotive industry.
• General automotive knowledge.

Responsibilities

• Develop and present estimates, source parts, and sell jobs to customers.
• Deliver superior customer service by listening and consulting with customers.
• Maximize the safety and well-being of the shop employees.

Skills

Customer Service

Communication

Team-building

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including:

1. Develop and present estimates, source parts, and sell jobs to customers
2. Interpret inspection results (working with Technician) and present results to customers
3. Deliver superior customer service by listening and consulting with customers
4. Contribute to the effectiveness of peers to promote success
5. Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals
6. Maximize the safety and well-being of the shop employees and be a good corporate citizen in the communities within which the shop operates

Qualifications

• General automotive knowledge
• At least 1 year of experience in the automotive industry
• Excellent customer service skills
• Good communication skills
• Team-building skills
• Valid driver’s license
• Ability to work a flexible schedule including weekends, evenings, and holidays