Service Advisor

BCAA; Victoria; On-site; CAD 41,000 - 52,000; Full time

Job summary

Join a leading company as a Service Advisor, where you will assist customers with insurance needs and promote various products. This role offers training opportunities and a supportive team environment, making a positive impact in the community while achieving sales goals.

Benefits

Flexible benefits

Wellness dollars

Retirement plans

Paid time off

BCAA membership perks

Career development opportunities

Qualifications

• At least two years of experience in sales and service environments.
• Good standing with the Insurance Council of BC.

Responsibilities

• Greet customers and promote BCAA insurance products.
• Collaborate with Support Teams to recommend coverage.
• Work with team members to meet sales goals.

Skills

Problem Solving

Customer Service

Sales

Education

Level 1 Insurance license

Completion of Autoplan Essentials

Tools

MS Office

Job description

Join to apply for the Service Advisor role at BCAA.

We are currently hiring a Service Advisor based in our Broadmead location.

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share, and Evolve E-Bike Share. With a long history of keeping roads safe and giving back to build stronger communities, we offer meaningful, rewarding careers that move BC forward.

Role Overview

As a Service Advisor, you’ll be one of the first people our customers meet when seeking advice to protect their homes, travel, and ensure safety on BC’s roads. You’ll recommend memberships or travel and auto insurance to meet their needs.

Who You Are

• A lifelong learner, open to new concepts and ways of working. On-the-job training is supported by leaders and colleagues.
• A problem solver who loves challenges, organized yet flexible, thriving in a dynamic environment.
• Capable of working well under pressure, balancing multiple priorities while remaining calm and polite.
• A team player who enjoys helping others and contributing to the community. Making a difference in someone’s day is rewarding for you.

Daily Responsibilities

• Greet customers in person and over the phone, promoting BCAA insurance products and services, including memberships, travel insurance, ICBC, and auto insurance.
• Collaborate with Support Teams and Underwriting to recommend appropriate coverage.
• Identify cost-saving opportunities supporting customers’ life events and future needs.
• Work with team members to provide excellent customer service and meet sales goals.
• Participate in training to increase industry knowledge and work towards becoming an Insurance Advisor, maintaining licensing and staying current with products and services.

Qualifications

• At least two years of experience in sales and service environments.
• Level 1 Insurance license or a commitment to obtain it within 45 days (training and costs covered by BCAA).
• Completion of Autoplan Essentials or a commitment to complete within three months (training and costs covered by BCAA).
• Good standing with the Insurance Council of BC, with limited Errors & Omissions history.
• Comfort with technology, including MS Office suite.
• Bonus: CAIB certification, knowledge of ICBC systems, additional language skills.

Additional Details

Internal application deadline: May 16, 2025. Position: Grade 5. Salary: $41,278.32 to $51,597.96, plus performance bonuses up to 21.5%. Benefits include flexible benefits, wellness dollars, retirement plans, paid time off, BCAA membership perks, and career development opportunities.

Equal Opportunity Statement

BCAA is committed to accessible, inclusive employment and supports individuals with disabilities. Contact [e-mail] for support during the application process.