Parts & Service Advisor

Applytojobs; Paradise; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health and dental benefits

Company match retirement savings

Ongoing training

Career advancement opportunities

Child Care Subsidy

Boot & Uniform Allowance

Job summary

NorthEast Truck and Trailer, a family-owned business since 1970, is seeking a Parts & Service Advisor for our Paradise (NL) location. This role supports our customers by coordinating service repairs and sourcing parts for commercial trailers.

You will manage service work orders and ensure a positive customer experience. The ideal candidate will have previous experience in customer support, strong communication skills, and a valid driver's license.

Qualifications

• Previous experience in a parts, service, or customer support role.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Mechanical aptitude is considered an asset.
• Proficiency with computer systems.

Responsibilities

• Greet customers and assess their service requirements.
• Manage service work orders and repair estimates.
• Coordinate repair schedules with technicians.
• Source and order parts for commercial trailers.
• Maintain accurate records of parts inventory.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Mechanical aptitude

Computer proficiency

Time management

Tools

Microsoft Office

Job description

GROW WITH US AND BE A PART OF ATLANTIC CANADA'S #1 TRAILER AND TRUCK TEAM!

NorthEast Truck and Trailer, part of Valley Group of Companies, is a proudly family-owned business since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with high-performing people, quality products, and services. We offer a dynamic, fast-paced work environment with opportunities for professional growth, recognition, and advancement.

Job description

Northeast Truck & Trailer is seeking a motivated and customer-focused Parts & Service Advisor to join our growing team at our Paradise (NL) location.

This position plays a key role in supporting our customers by coordinating service repairs, sourcing parts, and ensuring a positive customer experience from start to finish.

Responsibilities and requirements:

• Greet customers and assess their parts and service requirements.


• Create and manage service work orders and repair estimates.


• Coordinate repair schedules with technicians and customers.


• Identify, source, and order parts for commercial trailers and related equipment.


• Maintain accurate records of parts inventory, service activities, and customer communications.


• Process warranty claims and assist with warranty administration.


• Provide customers with updates on repair status and completion timelines.


• Prepare invoices and ensure accurate billing for parts and labour.


• Support the Parts and Service Departments in achieving operational and customer service goals.


• Promote a safe and professional work environment.

Qualifications:

• Previous experience in a parts, service, or customer support role, preferably within the transportation, trucking, trailer, automotive, or heavy equipment industry.


• Strong customer service and communication skills.


• Excellent organizational and multitasking abilities.


• Mechanical aptitude and knowledge of commercial trailer components is considered an asset.


• Proficiency with computer systems and Microsoft Office applications.


• Ability to work effectively in a fast-paced environment.


• Valid driver's license.

Schedule:

• 8/9-hour shift


• Monday to Friday, Full-time


• Possible overtime

Benefits:

• Competitive compensation package


• Health and dental benefits


• Company match retirement savings program


• Ongoing training and professional development opportunities


• Supportive team environment


• Opportunities for career advancement


• Child Care Subsidy


• Boot & Uniform Allowance

*We are accepting only candidates legally authorized to work in Canada

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We would like to thank all those who apply; however, only those selected for an interview will be notified