Service Advisor

Midas International, LLC; Toronto; Hybrid; CAD 43,000 - 61,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Job summary

Midas International, LLC is seeking a Service Advisor in Toronto to support the Shop Manager by optimizing retail sales and profitability while delivering superior customer service. You will work with technicians to interpret inspections and present results to customers.

Responsibilities include presenting estimates, sourcing parts, and promoting shop profitability, all while ensuring safety and community-minded practices.

Qualifications

• General automotive knowledge.
• 1 year experience in the automotive industry.
• Excellent customer service skills.
• Good communication skills.
• Team-building skills.
• Valid driver’s license.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Develop and present estimates, source parts and sell jobs to customers.
• Interpret inspection results (working with Technician) and present results to customers.
• Deliver superior customer service while listening and consulting customers.
• Contributing to the effectiveness of peers to promote success.
• Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals.
• Maximize the safety and well-being of the shop employees and to be a good corporate citizen in the communities within which the shop operates.

Skills

General automotive knowledge

Excellent customer service skills

Good communication skills

Team-building skills

Job description

Benefits:

• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including:

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Deliver superior customer service while listening and consulting customers
• Contributing to the effectiveness of peers to promote success
• Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals
• Maximize the safety and well-being of the shop employees and to be a good corporate citizen in the communities within which the shop operates

Qualifications

• General automotive knowledge
• 1 year experience in the automotive industry
• Excellent customer service skills
• Good communication skills
• Team-building skills
• Valid driver’s license
• Ability to work a flexible schedule including weekends, evenings, and holidays