Service Advisor

Sault Nissan; Sault Ste. Marie; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health and welfare benefits

Vision-care allowance

Pension plan

Training and career development

Employee purchase plans

Community involvement

Collaborative workplace

Job summary

Sault Nissan in Sault Ste. Marie, Ontario, is seeking a customer-focused Service Advisor to guide customers through maintenance and repair processes. This role involves coordinating with technicians and parts, providing clear explanations and accurate estimates, and building lasting customer relationships.

The position is unionized under IAMAW Automotive Lodge 2332, with a standard 40-hour workweek and competitive benefits. Previous service-advisor or automotive-sales experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Preferred: previous Service Advisor or automotive sales experience.
• Strong automotive knowledge and understanding of vehicle maintenance.
• Excellent communication and customer service skills.

Responsibilities

• Greet customers and determine their vehicle maintenance or repair needs.
• Provide repair recommendations and accurate estimates of costs and completion times.
• Explain vehicle concerns and recommended services clearly.
• Coordinate with technicians and Parts personnel to support timely repairs.
• Keep customers informed about the status of their vehicles.
• Prepare and maintain accurate work orders and service documentation.
• Promote appropriate maintenance, repair, parts, and service offerings.
• Follow up with customers after service.
• Address customer questions or concerns promptly and professionally.
• Follow dealership procedures and applicable safety requirements.
• Perform other reasonable duties as assigned

Skills

Communication

Customer service

Relationship-building

Organizational skills

Education

High school diploma or equivalent

Tools

Automotive service software

Job description

Artificial Intelligence (AI) Disclosure: No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

About Sault Nissan

Located in the heart of Sault Ste. Marie, Sault Nissan is a trusted destination for automotive sales and service. We are a busy, performance-focused dealership with a friendly, community-oriented atmosphere where employees work closely together and recognize the contribution each team member makes.

We are looking for a customer-focused Service Advisor who can guide customers through the vehicle maintenance and repair process while building strong, lasting relationships.

This is a unionized position represented by IAMAW Automotive Lodge 2332 and governed by the applicable Collective Agreement.

What You’ll Do

• Greet customers and determine their vehicle maintenance or repair needs
• Provide repair recommendations and accurate estimates of costs and completion times
• Explain vehicle concerns and recommended services clearly
• Coordinate with technicians and Parts personnel to support timely repairs
• Keep customers informed about the status of their vehicles
• Prepare and maintain accurate work orders and service documentation
• Promote appropriate maintenance, repair, parts, and service offerings
• Follow up with customers after service
• Address customer questions or concerns promptly and professionally
• Follow dealership procedures and applicable safety requirements
• Perform other reasonable duties as assigned

What You Bring

• High school diploma or equivalent
• Previous Service Advisor or automotive sales experience is preferred
• Strong automotive knowledge and understanding of vehicle maintenance and repairs
• Excellent communication, customer service, and relationship-building skills
• Strong organizational skills and the ability to manage multiple priorities
• Comfort using automotive service software and other computer applications
• A positive, collaborative approach and the ability to work well in a busy environment
• Valid driver’s licence

Schedule

• The standard workweek is 40 hours, consisting of five shifts scheduled Monday through Saturday, generally between 8:00 a.m. and 5:00 p.m., with a one-hour unpaid lunch.

Compensation

• Bonus: 3.5% of individual monthly customer-paid labour sales above $27,000, excluding warranty work
• Vacation pay: 4%
• Overtime and premium payments are provided in accordance with the Collective Agreement, including time and one-half after 40 hours worked per week

What We Offer

• Health and welfare benefits, with Sault Nissan contributing 85% of applicable premiums
• Health, dental, life insurance, long-term disability, and paramedical coverage, subject to the benefit-plan terms
• Vision-care allowance of up to $200 every 12 months, with limited rollover available
• Company contributions to the IAM Labour-Management Pension Fund
• Training and career-development opportunities
• Employee purchase plans and company discounts
• Community involvement and company events
• A supportive, collaborative workplace

If you are organized, customer-focused, and enjoy helping people navigate the vehicle service process, we would welcome the opportunity to meet you.

Sault Nissan is an equal opportunity employer committed to diversity, inclusion, and accessible employment practices. We consider applicants without discrimination based on any characteristic protected by applicable law. If you require accommodation during any stage of the recruitment process, please let us know.