Service Advisor

Dilawri Group of Companies; North Vancouver; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness & assistance

Employee social events

Job summary

Join Dilawri Group of Companies as a Service Advisor at Capilano Audi in Canada. You will welcome customers, collect information, and identify repair and maintenance needs while explaining maintenance schedules per manufacturer recommendations.

You will document repair orders, check warranty coverage, and keep customers informed on progress throughout the service visit. The role requires at least 2 years of automotive service advisory experience, strong communication, and solid organizational

Qualifications

• Minimum 2+ years as a Service Advisor in the automotive industry.
• Clear written and oral communication with a focus on excellent customer service.
• Must be able to interpret customers’ descriptions of vehicle problems into clear technician instructions.
• Excellent organizational skills and ability to prioritize tasks.
• Must handle customers’ concerns or complaints professionally.
• Good understanding of brand, maintenance, and warranty requirements.
• Computer literate with ability to learn new programs; CDK/Dealer-FX experience is a plus.

Responsibilities

• Welcome customers and gather information to identify repair and maintenance work.
• Advise on maintenance schedules and explain manufacturer recommendations.
• Document and complete repair orders with accurate price estimates and vehicle history.
• Obtain pre-authorization, parts availability, and payments.
• Verify warranty coverage and obtain approvals as needed.
• Monitor progress and keep customers informed on status.
• Review CSI scores and daily performance; use CDK and Dealer-FX for pay repair orders.
• Explain work performed and charges to customers; perform other duties as assigned.

Skills

Customer service

Communication

Problem interpretation

Organization

Conflict resolution

Tools

CDK

Dealer-FX

Job description

If you are looking to grow yourcareer with an organization driven by excellence, integrity, and innovation,Dilawri offers an environment where people are supported and empowered tosucceed.

Founded in 1985, Dilawri isCanada’s largest automotive group and one of Canada’s Best Managed Companies.Dilawri operates over 80 franchised dealerships,representingmorethan 35 of the world’s most respected automotive brands across British Columbia,Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000employees, Dilawri fosters a culture rooted in collaboration, accountability,and continuous learning. Our values of Excellence, Leading, Teamwork,Integrity, Innovation, and Giving Back guide how we work, how we lead, and howwe serve our customers and communities. Through the Dilawri Foundation ,we are also committed to making a meaningful impact in the communities weserve.

Discover how you can build yourcareer with Dilawri

PositionOverview

We are looking for aService Advisorto join our teamatCapilano Audi. The successful candidate is someone who ispassionate about the automotive industry and eager to contribute to our growingteam.

PrimaryDuties and Responsibilities

• Responsiblefor welcoming customers and gathering the required information to identifythe vehicle repair and maintenance work required.
• Advisecustomers on maintenance schedules, explain the importance of maintenancebased on manufacturers recommendations, sell services, understands andapplies factory and aftermarket warranties. Recommends additional servicesbased on vehicle history, time and mileage and provides thefinanceoffice with warranty expiration information.
• Documentsandcompletesa repair order, verifying customer information, preferredmethod of contact, vehicle information and concerns, accurate detailedprice estimate, completes vehicle walk-around, checks vehicle history foropen recalls and campaigns and provides customer with an expected timeframe for completion.
• Obtainpre-authorization costs, parts availability, and payments
• Verifiesthe scope of warranty coverage prior to the work being done and ensuresappropriate approvals are obtained.
• Monitorsthe progress of the work and keeps customers informed regarding the statusof their vehicle.
• ReviewCSI monthly score and day to day performance
• UtilizesCDKand Dealer-FX onall customers pay repair orders andaccurately orders parts.
• Preparationand explanation of the work and charges to the customer.
• Otherduties as assigned by management

QualificationsRequired

• Havea minimum of 2+years of experience as a Service Advisor in theAutomotive industry.
• Requiresclear written and oral communication and a focus on excellent customerservice.
• Mustbe able to interpret customers’ descriptions of their vehicle problems andtranslate them into clear instructions for thetechnicians.
• Excellentorganizational skills and an ability to effectively prioritizetasks.
• Mustbe able to effectively deal with customers’ concerns or complaints.
• Goodunderstanding of the brand, maintenance, and warranty requirements.
• Mustbe computer literate with an ability to use a variety of programs andlearn new ones easily.
• Previousexperience with CDK and/or Dealer-FX is considered an asset
• Legallyentitled to work in Canada.

AboutDilawri

In addition to workingwith and learning from a team of leading professionals in the automotiveindustry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Build your career with ateam thatis driven by excellence,integrityandinnovation.