Service Advisor Audi Downtown Vancouver Vancouver, BC

Dilawri Group of Companies; Vancouver; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness & assistance

Employee social events

Job summary

Dilawri Group of Companies, through its Audi Downtown Vancouver operation, is seeking a Service Advisor to join our team. Reporting to the Service Manager, this commission-based position focuses on greeting customers, gathering repair information, and guiding service recommendations to ensure a top-tier experience.

You will coordinate with technicians, confirm parts availability, and communicate status to customers while maintaining CSI scores and labour-sales targets.

Qualifications

• Two years of experience as a Service Advisor.
• Strong customer service and communication skills.
• Ability to handle customer concerns with professionalism and tact.
• Experience in Luxury Brands service environments is an asset.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to understand and explain technical vehicle information.
• Attention to detail and accuracy.
• Proficiency with computers and service-related software.
• Legally entitled to work in Canada.

Responsibilities

• Ensure high levels of customer satisfaction throughout the service process.
• Greet clients promptly in a friendly, professional, and courteous manner.
• Address customer concerns with tact and professionalism.
• Conduct vehicle inspections and gather information for repair orders.
• Secure pre-authorization for costs, confirm parts availability, and process payments.
• Review appointment files, scheduled maintenance, and previous service recommendations.
• Explain recommended services or repairs to customers.
• Monitor repair progress and update customers on status.
• Oversee repair orders from opening to closing to ensure accuracy and completion.
• Review CSI scores monthly and contribute to continuous improvement.
• Review loaner vehicle policies and warranty details with customers.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Technical knowledge

Tools

Service software

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

Audi Downtown Vancouver is currently seeking a Service Advisorto join our team.
Reporting to the Service Manager, this role is responsible for promptly andcourteously assisting all service customers while ensuring accuracy in repairorder documentation, clear communication regarding recommended services, andmaintaining a strong focus on customer satisfaction and labour sales. TheService Advisor plays an integral role in supporting service departmentoperations and delivering the exceptional customer experience that definesthe Dilawri Lifestyle.

This is a Commission Based position.

Primary Duties and Responsibilities

• Ensure high levels of customer satisfactionthroughout the service process.
• Greet all clients promptly in a friendly,professional, and courteous manner.
• Address customer concerns or misunderstandingswith tact and professionalism.
• Conduct vehicle inspections and gather allnecessary information for repair orders.
• Secure pre‑authorization for costs, confirmparts availability, and process payments.
• Review all appointment files, scheduledmaintenance, and previous service recommendations.
• Clearly explain recommended services or repairsto customers.
• Monitor repair progress, check job status, andupdate customers accordingly.
• Oversee repair orders from opening to closing toensure accuracy and completion.
• Review CSI scores monthly and contribute tocontinuous improvement in performance.
• Review loaner vehicle policies and warrantydetails with customers.
• Perform other duties as assigned by management.

Qualifications Required

• Two years of experience as a Service Advisor.
• Strong customer service and communication skills.
• Ability to handle customer concerns with professionalism and tact.
• Experience in Luxury Brands service environments is an asset.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Ability to understand and explain technical vehicle information.
• Attention to detail and commitment to accuracy.
• Proficiency with computers and service-related software is an asset.
• Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Build your career with a team thatis driven byexcellence,integrityand innovation.