Service Advisor

Legend Boats; Havelock-Belmont-Methuen; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Benefits after 6 months

Retirement Savings Plan with company-m

Two weeks annual vacation to start

Ongoing training through Legend andMa

On-the-water perks

Job summary

Legend Boats is seeking a Service Advisor for a full-time seasonal role in Havelock, Ontario. You will greet clients, manage service appointments, process sales, and coordinate with technicians to ensure smooth customer experiences on the water.

Ideal candidates are customer-focused, organized, and sales-driven, with comfort using Salesforce and basic troubleshooting. Team collaboration and a hands-on approach are valued in this fast-paced seasonal environment.

Qualifications

• Experience in customer-facing roles in boating or retail is preferred.
• Strong communication and organizational skills are essential.
• Sales-oriented with ability to upsell parts and services.
• Comfort with computers and learning new systems.

Responsibilities

• Greet clients and provide outstanding customer service.
• Answer calls promptly and professionally.
• Process sales efficiently and accurately.
• Check-in and check-out boats, coordinating service experiences.
• Coordinate service appointments and technician tasks.
• Provide troubleshooting and maximize sales opportunities.
• Create service and work orders, manage customer data in Salesforce.
• Assist with inventory, displays, and parts inquiries.
• Source parts cost-effectively and monitor inventory.
• Order, receive, organize, and stock parts.
• Maintain parts area and update product information.
• Process parts orders and track WIP.
• Package and distribute parts to staff.
• Identify opportunities to expand marine accessories.
• Collaborate with Customer Service and Parts teams to improve processes.

Skills

Customer service

Communication

Sales

Organization

Teamwork

Problem-solving

Salesforce

Computer literacy

Tools

Salesforce

Job description

Service Advisor – Full-Time Seasonal $20 – $25/hour | Benefits & Retirement Savings | Employee Discounts | On-the-Water Perks

Legend Boats Havelock is hiring!

We have 1 open vacancy for a Full Time Seasonal Service Advisor in Havelock, Ontario. In this role, you’ll be the main point of contact for our customers, providing exceptional service and guidance throughout their service experience. You’ll coordinate service appointments, manage repair orders, and ensure smooth communication between our customers and technicians. This role is all about delivering top-notch customer service, organization, and teamwork.

Compensation:

$20 - $25 per hour, based on experience.

What will you be doing?

• Greet clients with a smile and provide exceptional customer service
• Answer phone calls promptly and professionally
• Process sales efficiently and accurately
• Check-in and check-out boats ensuring a smooth experience for our customers
• Collaborate with the service shop on identifying parts/accessories that add value to our customers
• Co-ordinate service appointments and technician tasks to keep operations running smoothly
• Provide expert phone troubleshooting and maximize sales opportunities
• Conduct boat and accessory orientations and follow-up programs to build lasting relationships
• Handle parts inquiries and sales with knowledge and efficiency
• Organize store displays and maintain a visually appealing, well-stocked environment
• Create service and work orders, access and update customer information, monitor scheduling and accuracy in Salesforce
• Perform cleaning, deliveries, and light mechanical tasks to contribute to a clean and well-maintained workspace
• Participate in inventory counts and training to stay updated on products and procedures

In addition to your primary responsibilities, you will support Customer Care with tasks such as:

• Source parts cost-effectively from new and existing suppliers.
• Monitor inventory levels and support effective stock management.
• Order, receive, organize, and stock parts and accessories.
• Maintain an accurate and organized parts area.
• Process parts orders using internal systems and ensure timely fulfillment.
• Handle Parts Order Request cases and provide updates to internal teams.
• Maintain accurate product information, inventory records, and aisle/bin locations within Salesforce and internal systems.
• Track work-in-progress (WIP) parts and support inventory reconciliation.
• Package, bill, and distribute parts to boat riggers, technicians, and retail counter staff.
• Identify opportunities to expand marine accessories that complement Legend products.
• Collaborate with the Customer Service and Parts team to resolve issues and improve processes.

What Makes You an Ideal Candidate?

• You’re passionate about boating and enjoy helping customers have a great experience on the water.
• You’re friendly, professional, and confident communicating with customers in person and over the phone.
• You’re organized and detail-oriented, with the ability to manage appointments, work orders, parts, and customer needs without losing track of the details.
• You’re a natural problem-solver who can listen, troubleshoot, and find practical solutions.
• You have a customer-focused and sales-minded approach, recognizing opportunities to recommend products, parts, and accessories that genuinely add value.
• You’re comfortable working with computers and learning new systems, including Salesforce.
• You’re a team player who works well with technicians, parts staff, and other departments, while also being able to work independently.
• You’re hands-on and willing to pitch in wherever needed, including inventory, deliveries, cleaning, and light mechanical tasks.
• You’re adaptable, eager to learn, and able to stay organized and positive in a fast-paced seasonal environment.

Why Join Legend Boats?

• Competitive Compensation plan
• Comprehensive medical, dental, life, and disability benefits after 6 months
• Voluntary Retirement Savings Plan with company-matched contributions after 6 months
• Two weeks of annual vacation to start, with Flex Vacation options
• Ongoing training through Legend and Mercury programs
• Supportive, team-oriented work environment
• Live the Legend Program – opportunities to get out on the water
• Company events and team celebrations

About Legend Boats

Legend Boats is a leading Canadian manufacturer of aluminum, deck, and pontoon boats built for life on the water. We’re committed to quality, innovation, and creating unforgettable boating experiences—for our customers and our team.