Service Advisor

Inland Truck & Equipment; Calgary; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Extended Medical (including Vision)

Dental

RRSP

Paid Time Off

On-going training opportunities

Job summary

Inland Truck & Equipment is seeking a Service Advisor for our Calgary PacLease location to open and close work orders, schedule work, and greet customers in person, by phone, and via email.

The role requires basic truck knowledge, understanding of service contract coverage, and the ability to develop estimates. You will use company software to lookup, order, and bill parts while overseeing the parts room and warranty claims.

Qualifications

• High school diploma required.
• Minimum of 2 years’ experience as a Service Advisor.
• Parts or warranty experience is considered an asset.
• Outstanding communication and interpersonal skills.
• Excellent computer skills.
• Proven ability to manage multiple tasks in a dynamic environment.

Responsibilities

• Discuss repair requirements and open/close repair orders.
• Adhere to established operating procedures and respond to inquiries.
• Interact with customers in person, over the phone and via email.
• Collaborate with internal and external stakeholders to deliver service excellence.
• Look up and order parts for repairs and manage the parts room per company protocols.
• Gather warranty information and maintain documentation for status reports.

Skills

Customer service

Communication skills

Computer skills

Multi-tasking

Interpersonal skills

Education

High school diploma

Tools

Parts inventory system

Job description

ALL IN ON A REWARDING CAREER AT INLAND

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

This position is located at our Calgary PacLease location.

THE OPPORTUNITY

We are looking for a Service Advisor for our Calgary PacLease location, who is responsible for opening and closing work orders, scheduling work and greeting and interacting with customers in person, over the phone and over effective e-mail communication. The position must possess basic truck knowledge and a sound understanding of service contract coverage and an ability to develop estimates. The incumbent will be tasked with using specific company software to look up, order, and bill parts to repair orders, as well as provide oversite to the parts room and parts inventory. The position Manages warranty claims which involves creating, filling, updating coding, and accurately documenting all warranty claims and related information.

Your Responsibilities

• Discuss repair requirements, open repair orders and ensure all paperwork is completed promptly and correctly
• Responsible for adhering to well established operating procedures
• Discuss repair requirements and answer inquiries from our customers
• Collaborate with multiple internal and external stakeholders towards providing first class service
• Responsible to look up and order parts for repairs completed in the service area, as well as manage parts room in accordance to company protocols
• Gather warranty information for status reports, submit to suppliers, and maintain a systematic filing system for documentation

What We Look For

The ideal candidate will possess a minimum of

• A High school diploma
• A minimum of 2 (two) years’ of experience as a Service Advisor
• Parts or Warranty experience considered an asset
• Outstanding communication and interpersonal skills
• Excellent computer skills
• Proven ability to efficiently manage multiple tasks in a dynamic, fast-paced environment, paired with exceptional organizational skills

Shift

This is a permanent Full-Time position. Wednesday to Saturday, 10/hour work days.

CANADA BENEFIT PACKAGE

Our employees receive a generous benefits package including:

• Extended Medical (including Vision)
• Dental
• RRSP
• Paid Time Off
• On-going training opportunities

About Inland

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.