Service Advisor

Capital Automotive Group; Calgary; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Employee discounts on vehicle buys

Corporate cell phone plan rates

Years of service recognition gifts

Job summary

Capital Automotive Group is seeking a Service Advisor at Crowfoot Chrysler Dodge Jeep Ram FIAT in Calgary. You will guide customers through their service experience, communicate repair recommendations, and coordinate with technicians to ensure timely, transparent service.

Ideal candidates bring a positive, energetic attitude, strong communication skills, and the ability to build trust with customers. The role emphasizes organization, multitasking, and meeting service and sales goals while

Qualifications

• Positive, energetic, and professional attitude.
• Strong communication and customer service skills.
• Ability to build trust and relationships with customers.
• Strong organizational and multitasking abilities.

Responsibilities

• Welcome and assist customers throughout their service visit.
• Schedule and prepare customer appointments.
• Identify vehicle concerns through customer conversations and vehicle walk-arounds.
• Communicate repair and maintenance recommendations clearly and professionally.
• Prepare estimates and repair orders with transparency.
• Coordinate with technicians and parts staff to keep repairs on track.
• Provide updates and follow up to ensure customer satisfaction.

Skills

Communication

Customer service

Relationship building

Organization

Multitasking

Driver's license

Job description

Company:2640400 Alberta Ltd./DBA Crowfoot Chrysler Dodge Jeep RamAre you a people person who loves solving problems and delivering exceptional customer service?Join our team at Crowfoot Chrysler Dodge Jeep Ram FIAT as a Service Advisor and become the trusted link between customers and our technicians.In this fast-paced role, you'll guide customers through their service experience, communicate repair recommendations, coordinate with technicians, and help ensure every customer leaves feeling confident and valued.What You'll DoWelcome and assist customers throughout their service visitSchedule and prepare customer appointmentsIdentify vehicle concerns through customer conversations and vehicle walk-aroundsCommunicate repair and maintenance recommendations clearly and professionallyPrepare estimates and repair orders with transparencyCoordinate with technicians and parts staff to keep repairs on trackProvide updates and follow up to ensure customer satisfactionHelp achieve customer satisfaction and sales goalsWhat You'll BringPositive, energetic, and professional attitudeStrong communication and customer service skillsAbility to build trust and relationships with customersStrong organizational and multitasking abilitiesValid driver's license with an acceptable driving recordBonus Points For:Service Advisor experienceAutomotive sales or customer service backgroundWhat’s In It for You (The Capital Advantage)We're one of Canada's Best Managed Companies for a reason!Financial Stability: Competitive pay plans that are reviewed regularly.True Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off.Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program.Incredible Perks: Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more!Investment in Your Future: Optional RRSP deductions – because long-term matters, too.Career Velocity: We prioritize promoting from within. You’ll get ongoing training and opportunities to grow your career across our Western Canadian network.Family First: A maternity leave top-up program and paid bereavement time so you can prioritize what matters most.If you're motivated by helping people, building trust, and creating outstanding customer experiences, we'd love to hear from you.#INDHPAt Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.