Service Advisor

Bosch Truck Group; Calgary; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Supportive work environment

Job summary

Bosch Truck Group Inc. operates a Calgary dealership and is seeking a Service Advisor to help manage daily service operations from inquiry to invoicing. You will strive to keep the shop running smoothly and maintain strong customer relationships.

The role emphasizes identifying service opportunities, increasing service sales, coordinating appointments, and providing excellent customer service while collaborating with the service team.

Qualifications

• High school diploma or equivalent.
• Experience in dealership roles is preferred.

Responsibilities

• Find and prioritize potential service opportunities by checking vehicle history, analyzing diagnostics, contacting customers, scheduling visits, and keeping records.
• Increase service sales by understanding customer needs, suggesting maintenance, troubleshooting issues, creating work orders, and organizing scheduling.
• Improve shop efficiency by planning work, coordinating resources, arranging outside vendor jobs, confirming appointments, and joining service meetings.
• Provide great customer service by welcoming customers, checking appointments, performing inspections, responding to requests, offering extra services, and updating customers about any changes.
• Build strong customer relationships by reviewing finished work, explaining any postponed services, suggesting future maintenance, closing work orders, issuing invoices, booking follow-ups, returning vehicles, and getting customer feedback.
• Support a positive and team-focused service department by respecting diversity, promoting teamwork and responsibility, protecting privacy, learning continuously, and helping with projects and sharing knowledge.

Skills

Business understanding

Commercial vehicle knowledge

Safety awareness

Tech-savvy

Customer communication

Customer service

Problem solving

Prioritization

Diagnostics

Teamwork

Education

High school diploma or equivalent

Job description

Service Advisor

Overview

Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with nine locations in Alberta and British Columbia. For 50 years we have been empowering customers with reliable transportation solutions. We are committed to delivering exceptional quality and service, we aim to be the leading provider of commercial trucks by setting the industry standard for reliability, safety, and customer satisfaction. We have an exciting Service Advisor opportunity in our Calgary 61 Ave dealership.

The Service Advisor at Bosch Truck Group Inc. helps manage the daily work in the service department. They assist customers from their first inquiry through completing their invoice and follow-up. Their goal is to make sure the service shop runs smoothly and to build strong, long-lasting relationships with customers.

Responsibilities

• Find and prioritize potential service opportunities by checking vehicle history, analyzing diagnostics, contacting customers, scheduling visits, and keeping records.
• Increase service sales by understanding customer needs, suggesting maintenance, troubleshooting issues, creating work orders, and organizing scheduling.
• Improve shop efficiency by planning work, coordinating resources, arranging outside vendor jobs, confirming appointments, and joining service meetings.
• Provide great customer service by welcoming customers, checking appointments, performing inspections, responding to requests, offering extra services, and updating customers about any changes.
• Build strong customer relationships by reviewing finished work, explaining any postponed services, suggesting future maintenance, closing work orders, issuing invoices, booking follow-ups, returning vehicles, and getting customer feedback.
• Support a positive and team-focused service department by respecting diversity, promoting teamwork and responsibility, protecting privacy, learning continuously, and helping with projects and sharing knowledge.

Requirements

• Good understanding of business to help improve service operations and profits.
• General knowledge about commercial vehicles and the transportation industry.
• Follow safety and health rules to keep a safe workplace for everyone.
• Use software and technology efficiently to complete daily tasks.
• Communicate clearly and respectfully with customers and coworkers.
• Provide excellent service by maintaining good relationships with clients.
• Take initiative to solve problems and find opportunities.
• Plan and prioritize tasks to meet goals efficiently.
• Identify and fix problems quickly and elevate when needed.
• Work well with others to support a positive work environment.

Education & Experience

• High school diploma or equivalent.
• Experience in dealership roles is preferred.
• Additional education in related fields is a plus.

Benefits

• Competitive compensation, opportunities for growth, and a supportive work environment in Calgary, AB.

About Bosch Truck Group Inc.

Bosch Truck Group Inc. is dedicated to providing excellent service and quality products. We value teamwork, respect, and continuous learning. We are an Equal Opportunity Employer and look forward to having you join our team.