Service Advisor

BMW Royal Oak; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading automotive group as a Service Advisor at BMW Royal Oak, where you'll be responsible for delivering exceptional customer service and managing vehicle repair processes. Ideal candidates will possess strong communication skills, relevant experience, and a drive for excellence in a fast-paced environment.

Benefits

Competitive salary

Pension plan and benefits package

Opportunities for career growth

Supportive work environment

On-site parking

Qualifications

• Minimum of 2+ years experience as a Service Advisor in the Automotive industry.
• Clear written and oral communication skills.
• Ability to prioritize tasks and handle customer concerns.

Responsibilities

• Welcome customers and identify vehicle repair needs.
• Advise on maintenance schedules and document repairs.
• Monitor work progress and provide status updates to customers.

Skills

Customer Service

Communication

Organization

Tools

CDK

Dealer-FX

Job description

Dilawri Group of Companies is Canada's largest automotive group, representing over 35 brands at more than 80 franchised dealerships. We are dedicated to providing exceptional customer service and fostering a culture of innovation and excellence. Join our team and become part of an organization that values people, performance, and community.

ABOUT THE ROLE

We are looking for a Service Advisor to join our team at BMW Royal Oak . The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.

Key Responsibilities :

• Responsible for welcoming customers and gathering the required information to identify the vehicle repair and maintenance work required.
• Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers recommendations, sell services, understands and applies factory and aftermarket warranties. Recommends additional services based on vehicle history, time and mileage and provides the finance office with warranty expiration information.
• Documents and completes a repair order, verifying customer information, preferred method of contact, vehicle information and concerns, accurate detailed price estimate, completes vehicle walk-around, checks vehicle history for open recalls and campaigns and provides customer with an expected time frame for completion.
• Obtain pre-authorization costs, parts availability, and payments
• Verifies the scope of warranty coverage prior to the work being done and ensures appropriate approvals are obtained.
• Monitors the progress of the work and keeps customers informed regarding the status of their vehicle.
• Review CSI monthly score and day to day performance
• Utilizes CDK and Dealer-FX on all customers pay repair orders and accurately orders parts.
• Preparation and explanation of the work and charges to the customer.
• Other duties as assigned by management

ABOUT YOU

• Have a minimum of 2+ years of experience as a Service Advisor in the Automotive industry.
• Requires clear written and oral communication and a focus on excellent customer service.
• Must be able to interpret customers’ descriptions of their vehicle problems and translate them into clear instructions for the technicians.
• Excellent organizational skills and an ability to effectively prioritize tasks.
• Must be able to effectively deal with customers’ concerns or complaints.
• Good understanding of the brand, maintenance, and warranty requirements.
• Must be computer literate with an ability to use a variety of programs and learn new ones easily.
• Previous experience with CDK and / or Dealer-FX is considered an asset

What We Offer :

• Competitive salary, pension plan and benefits package
• Opportunities for career growth and development
• A support and inclusive work environment
• On-site parking

If you are searching for an opportunity to grow your career while adding value to our team - this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

Dilawri Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.