Service Advisor

Wood Automotive Group; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading automotive retailer as a Service Advisor in Calgary. This role offers a chance to provide exceptional customer service and manage service operations within a collaborative team environment. Ideal candidates will have service advising experience and a commitment to customer satisfaction, contributing to the success of a company that values its people.

Benefits

Exceptional benefits package

Pension Plan with employer contributions

Employee Assistance Program

Corporate rates at YMCA and Goodlife Fitness

Group social events and company perks

Qualifications

• Previous Service Advising experience with a proven track record in high performance.
• Valid AB driver’s license and a clean & current driver’s abstract.
• Excellent organization and interpersonal skills.

Responsibilities

• Greet incoming customers and generate work orders as per repair order.
• Check vehicle for applicable warranty.
• Recommend appropriate needed repairs and maintenance.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Job description

Join to apply for the Service Advisor role at Wood Automotive Group

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Join to apply for the Service Advisor role at Wood Automotive Group

The Wood Automotive Group, one of Alberta's largest automobile retailers for 40 years, is offering an exciting opportunity for a Service Advisor to join the Woodridge Ford Lincoln team!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 7 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.

• Condensed work week
• Company pension plan

About The Service Advisor Position

Reporting to the Service Manager, the successful candidate will be highly motivated, enthusiastic, will demonstrate exceptional customer service skills and a commitment to total customer loyalty and follow up!

Responsibilities (but Not Limited To)

• Greet incoming customers and generate work orders as per repair order
• Check vehicle for applicable warranty
• Follow proper paper procedure for service department
• Phone Customers with proper estimates for both required and recommended work
• Recommend appropriate needed repairs and maintenance
• Answer phones and give information as required
• Contact Customers and resolve complaints as required
• Liaise with service personnel for daily shop carry over
• Follow up phone calls - notify Customer when vehicle is ready
• Review invoices with Customer at time of pickup
• Call back customers in a timely manner to check on satisfaction with repair

Qualifications

• Previous Service Advising experience with a proven track record in high performance
• Excellent organization and interpersonal skills
• Experience in handling multiple priorities in a fast paced environment
• Valid AB driver’s license and a clean & current driver’s abstract

Some Of The Rewards Of Joining Our Team

• Exceptional benefits package
• Pension Plan with employer contributions – free money!
• Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
• Corporate rates at YMCA and Goodlife Fitness
• Group social events and company perks.

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For nearly 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as : the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Shaw Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.

APPLY NOW

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Motor Vehicle Manufacturing

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