Service Administrator

Wajax Corporation; Red Deer; On-site; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Health benefits

E-learning and training

Employee discounts

Pension plan

Wellness program

Job summary

Wajax Corporation is seeking an administrative professional to manage service administration and billing for internal and external customers. You will respond to inquiries, issue POs, assist dispatch with work orders, and maintain fleet billing while collaborating with the technical team.

The role requires about 2 years of related experience and proficiency in Microsoft Office. Heavy equipment knowledge is an asset, and shipping/receiving tasks may also be involved.

Qualifications

• 2 years related experience in service, parts, supply chain or product support operations in an office setting.
• Basic knowledge of heavy equipment and/or truck & coach industry sectors is an asset.
• Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint

Responsibilities

• Service billing.
• Issuing/receiving purchase orders.
• Assisting dispatch with work orders & scheduling.
• Warranty submission.
• Respond to customers via telephone, or electronically in a timely and courteous manner; delivers strong internal and external service.
• Work in collaboration with the technical team.
• Other administrative duties for various lines of business.
• Time-card entry.
• Assisting and maintaining the billing and maintenance of our fleet program.

Skills

Customer service

Communication

Team collaboration

Microsoft Office

Tools

Microsoft Office Suite

Job description

Accountable/responsible for the development of service administration and billing for both internal & external customers. Field and respond to customer inquiries.

The Role

• Service billing.
• Issuing/receiving purchase orders.
• Assisting dispatch with work orders & scheduling.
• Warranty submission.
• Respond to customers via telephone, or electronically in a timely and courteous manner; delivers strong internal and external service.
• Work in collaboration with the technical team.
• Other administrative duties for various lines of business.
• Time-card entry.
• Assisting the Service Department with Shipping/Receiving tasks.
• Assisting and maintaining the billing and maintenance of our fleet program.

The Candidate

• Work Experience: 2 years related experience in service, parts, supply chain or product support operations in an office setting.
• Knowledge: Basic knowledge of heavy equipment and/or truck & coach industry sectors is an asset
• Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast.We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few.Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward.People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.