Resident Heavy Duty Field Technician - Terrace

Wajax; Prince George; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Training/education

Exclusive discounts with manufacturers

Recognition program

Pension plan

Wellness program

Job summary

Wajax is seeking a Resident Heavy Duty Field Technician to diagnose, repair, and recondition heavy equipment at customer sites. You will test engines, transmissions, and electrical components, while maintaining accurate service records and safety compliance.

The role emphasizes customer communication and on-site service quality. Two to three years of field experience, excellent problem-solving, and strong communication are essential.

Qualifications

• 2–3 years field service experience.
• Proficient written and verbal communication; strong customer service.
• Demonstrated mechanical aptitude and problem-solving skills.

Responsibilities

• Inspect and diagnose components and equipment for servicing needs.
• Service and repair equipment on-site and in the shop.
• Communicate servicing needs to customers and supervisors.
• Maintain service records and complete paperwork.
• Complete work orders and participate in safety training.
• Maintain a professional company image and safety compliance.
• Test electrical components and transfer switches as required.

Skills

Customer service

Mechanical aptitude

Problem solving

Communication skills

Tools

Diagnostic tools

Job description

Resident Heavy Duty Field Technician - Terrace

Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of heavy equipment, transmissions, engines (gasoline and diesel), and engine components typically on-site at customer or road side assistance.

The Role

• Inspect and diagnose components and equipment for servicing needs.


• Communicate with equipment owners for authorization of servicing and repairs as required.


• Service and repair equipment in the shop and on-site for the customer.


• Recondition and remanufacture components as required for equipment, engine and hydraulic repairs.


• Establish and maintain strong working relationships with customers.


• Communicate equipment servicing needs as required with Branch Supervisor/Manager.


• Communicate work performed and complete service paperwork.


• Update and maintain service records


• Fill out warranty information


• Complete work orders


• Participate in manufacturers’ and in house service training. Training may occur during work and/or after work hours.


• Participate in all required Health & Safety Training.


• Comply with the Health & Safety program and practices.


• Performance of daily duties in a manner conducive to a safe workplace.


• Work with Manufacturers online support.


• Maintain a professional company image at all times.


• Meet requirements of Field Level Hazard and Job Hazard assessments


• Where required tests, measures, and verifies electrical component operations, including energized components and electrical fields; conducts building transfer tests to confirm correct operation of transfer switches, breakers, and generator units.

The Candidate

• Work Experience: 2-3 years


• Knowledge: Proficient written and verbal communication skills; proven ability to work with customers, exceptional customer service; demonstrated mechanical aptitude, analysis and problem solving skills

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast.We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few.Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward.People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional "perks."

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.


• Wajax led e-learning, and product training through industry leading manufacturers.


• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.


• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.


• Company matched pension plan


• Award-Winning Health and Wellness Program

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.