Service Administrator

CBRE Group, Inc.; Kamloops; Hybrid; CAD 52,000 - 72,000; Full time

Job summary

CBRE Group, Inc. in Kamloops seeks a Service Administrator to manage service delivery, maintain communications among customers, service providers and internal CBRE teams. The role focuses on first-line management of work orders, PO processing, and data reporting to support administrative controls.

The SA coordinates vendor setup, security clearances, invoices, and contract monitoring, while assisting new team members and upholding safety and quality requirements across the portfolio.

Responsibilities

• Processing service requests received by telephone, e-mail and maintaining a database of such requests to meet reporting and analysis requirements.
• Review of demand work orders to determine if billable or non-billable
• Preparation and communication of PO's to managers and suppliers; receiving of PO's to approve payment for work completed at the correct cost, where applicable and practicable.
• Administrating and monitoring service contracts and reviewing vendor/contractor performance and value for cost
• Establishes and maintains working relationships with Clients and service providers
• Responsible for supporting and training new Team Members in SA role.
• Responsible for acquiring information for vendor setup, including security clearances for new vendors.
• Support environment, health and safety process as required basis
• Support the Quality Management program by providing reporting from systems as needed.
• May be responsible for the collection of technical data and the maintenance of databases
• Generates regular and ad hoc reports for the portfolio, as required
• Researches and coordinates data to prepare Work Orders and Requests for Approvals and Services;
• Processes invoices including checking for accuracy and forwarding for approval;
• Receives cheques for contract documents, Performance Bonds, Statutory Declarations, and Certificates of Insurance.

Job description

Summary

The Service Administrator (SA) is responsible for all aspects of service delivery, as directed by Management and/or Administrative Coordinator. This position is the key interface between the customer, service provider, Operations Centre and internal CBRE/AFSI service delivery personnel. The SA ensures all relevant information is maintained and that all necessary communications are maintained. The SA is responsible for first line management of work orders, purchase orders, systems data, and related administrative duties such as compiling reports. The SA works according to established guidelines as set out by Management and/or Administrative Coordinator.

Key Duties & Responsibilities

1. Processing service requests received by telephone, e-mail and maintaining a database of such requests to meet reporting and analysis requirements
2. Review of demand work orders to determine if billable or non-billable
3. Preparation and communication of PO's to managers and suppliers; receiving of PO's to approve payment for work completed at the correct cost, where applicable and practicable.
4. Administrating and monitoring service contracts and reviewing vendor/contractor performance and value for cost
5. Establishes and maintains working relationships with Clients and service providers
6. Responsible for supporting and training new Team Members in SA role.
7. Responsible for acquiring information for vendor setup, including security clearances for new vendors.
8. Support environment, health and safety process as required basis
9. Support the Quality Management program by providing reporting from systems as needed.
10. May be responsible for the collection of technical data and the maintenance of databases
11. Generates regular and ad hoc reports for the portfolio, as required
12. Researches and coordinates data to prepare Work Orders and Requests for Approvals and Services;
13. Processes invoices including checking for accuracy and forwarding for approval;
14. Receives cheques for contract documents, Performance Bonds, Statutory Declarations, and Certificates of Insurance.